Radisson Blu Hotel, Birmingham

Disappointed - arrived at 22.30 Told only food available was a cheese sandwich quote “it’s a Sunday night we never do food” - 4 stars I think not. Following morning - electric shock from iron in room, was given free parking.

Lovely spacious room with king size bed. Found one of the teaspoons was dirty from previous use and was surprised not to find any complimentary biscuits that are a usual offering.(obviously a cost cutting exercise). Found the plastic sink in the bathroom a bit of a surprise for a 4 star hotel. It cheapens the experience. Was unhappy with breakfast offering - made to order items were delicious, however, the hot breakfast was tasteless and dried up like it had been there for longer than food safety recommends (2 hours). The fruit salad tasted like it had been there for a week - no taste and browned, did not look/taste fresh. The apple juice was fizzy like it was off or just constantly topped up without cleaning out from last service. We did inform staff at the time who were apologetic and said they have told management before about the issue we raised following previous complaints from customers. The bar service was exemplary - they were chatty, made you feel at ease and were knowledgable with the drinks. Overall a good stay but not what I would class as 4 star - except for the service received.

Travelled us from London to watch a friends band over the road. Not familiar with a Birmingham. Location was perfect for us New St station just behind NCP right behind hotel thanks for the discount. Room was great value service exceptional at checkin and checkout. Breakfast was really good great selection lovely pot of tea and a good balance between buffet and dishes prepared a lactate and a free Sunday times as well. Thanks again for everything

Very pleased upon arrival with quick, easy and friendly check in. Room was tidy and a decent view of the city. Enjoyed staying here as it was local to everything and also walking distance to all the places I needed to get to. The second night of my stay I was woken to a fire alarm, which was scary! But the hotel managed it very well and everyone was back in to the hotel safely in no time. Very thankful to all the staff that where helpful during this process and being informed on what was going on quickly, instead of just standing around waiting and not knowing what was going on. Next i was delighted to know i was able to have a late check out without any additional charges. This was a bonus as I got to catch up on sleep missed due to being outside in the cold from the fire evacuation. Overall pleased with the service and would recommend! Did not try any bar drinks or food, but I would stay again. Therefore will have to try this on next stay.

Stunning service consistently courtesy of front desk Ricky. Very helpful and added to yet another good stay at this Radisson. Great gym with stunning views and rooms are comfortable with well thought out design and amenities.