Management and staffs are great. They confirmed your booking, sent thank you email afterwards, they were easy to reach. I missed my flight and arrived the next day, i wrote to them, and they cancelled and refunded my first night. Front office staffs, valet staffs are very friendly.
However, it has a few shortcomings. It's an older, renovated building, and pictures look nicer than they really are. It has no air con, which it clearly stated, but could be a real problem in the summer. Lastly, certain areas near the hotel have many homeless people. They may not be dangerous, but still it was not very pleasing to walk through those areas.