2/10 Buruk
13 Februari 2025
No property management whatsoever
Summary: property management is non-existent. They never responded to any of our calls or messages regarding broken plumbing.
This is not a hotel. There is no on-site management.
We did a self check-in with the door code provided in a message. The room was largely as pictured.
Wife started to take a shower, during which daughter had to urinate. Daughter informs us the toilet did not flush. Wife exits the shower and notes it is draining slowly; the water is about an inch deep.
I use the plunger on the toilet but it does not budge. We notice the water in the shower is actually not draining at all because the soap suds are not moving toward the drain.
Over the course of the next hour, we call the number given in the check-in message 3 times. The number goes straight to voicemail and we left a message each time. We also sent 2 messages via the hotels.com app, providing our phone number. These messages were never returned.
We called hotels.com twice and they confirmed that they also could not reach the property manager. Hotels.com agreed to initiate a refund and credited us 50 dollars for our trouble.
We scrambled to find other lodging for the night -- the water level in the toilet and shower had not receded at all in nearly 3 hours.
The property sent us check-out instructions the next day as if nothing happened. They refused to issue a refund and hotels.com is citing no specific policy in standing with their decision.
We will not stay here or book with hotels.com again.
Henry
Henry, perjalanan keluarga 1 malam
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