4/10 Lumayan
19 Jul 2025
We would not stay again.
Not enough staff for the number of guests - chap having to cover both the bar/food orders and reception when multiple guests were arriving and wanted to check in at the same time as people were wanting drinks and food.
Stressful check in demanding a physical credit card to secure against failure to pay for meals/drinks charged to the room. It would be helpful if this requirement was clearly described at the point of confirmation of a booking.
The corridors and our room were very tired and in poor condition. Musty smell in the corridors, mould behind the door in the room, broken tiles and ‘bodged’ repairs in the bathroom. Mattress was very soft.
To be fair to the cleaners, they are doing a good job with the environment they have- there is clearly effort to make the room & bathroom clean & tidy.
Breakfast was a stressful affair with the staff appearing to be rushing everything and quite surly in manner.
The same stress and attitude on check out relating to the credit card (from a different member of staff) despite not having made any charges to the room. Charged for breakfast despite the pre-paid booking stating this was included.
The food we had in the evening was well cooked and hot and the garden setting was nice.
Overall, given our experience, the general condition of the place and the cost, we would look to stay elsewhere when visiting the area again.
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