Has the hotel had a change of ownership? Because loads differed from the older reviews (which were really great). Plus, many of the facilities promised simply don't exist - as if there's been a huge cost-cutting exercise. Both the hotel website AND EXPEDIA need to update the hotel's offerings as they are incorrect.
* No warm welcome with a glass of bubbly (just a deserted reception & then a man demanding to see my ID! (Reception was unmanned, no-one to ask about things)
* No blackout curtains in room (roller blinds)
* No premium Egyptian cotton bedding (just standard hotel satin-stripe)
*No espresso maker (just standard kettle, sachets, etc)
*No free bottle water (just tap water in a bottle)
*No designer toiletries (just pump action bottles locked into bathroom walls)
*No chocolates in room (just crisps, nuts & biscuits)
*Towel rail & room light not working
*Ashtrays outside breakfast room window with cig butts floating in rainwater
*Terrible breakfast (NOTHING LIKE THE WEBSITE PHOTO - no artisan-style rolls & breads, no continental meats, no cheese, no melon slices, no deli items) - inedible overcooked bacon & sausage, eggs with broken yolks, choice of sliced white or brown bread only
*CHEF, WHEN ASKED, SAID THEY NO LONGER DO THE LAVISH BREAKFAST ON THE WEBSITE
This hotel needs RE-GRADING - it's no longer 4-star - and Expedia & the hotel website need to update the hotel offerings & hotel needs to remove the lavish breakfast photo & welcome with glass of bubbly.