Mantra on the Quay

Great stay! Amazing views!

Couldn't believe you had NO restaurant, room service or breakfast on site for a 4.5 star. Very disappointing. Also didn't know you couldn't have a river or story bridge view without booking a 2 or 3 bedroom.

Staff were outstanding in their empathy and responsiveness from the outset and for the duration of our 5 day stay. Facilities in our 3 bedroom apartment were everything we needed over the Christmas period, from kitchen to laundry and two bathrooms. And the view overlooking the river was spectacular with the large balcony, accessed by fully opening sliding doors/windows providing us with extra living space, fresh air and a chance to take in the sights. Beds were comfortable, there was very little street or internal noise and the effective air-conditioning was zoned and easily controlled. Many guests seemed to enjoy the pool and there were other on-site facilities that we did not utilise. A disappointment was the erratic wifi service, particularly given it was not free. We had a few maintenance and cleaning issues but these were promptly dealt with on request by very professional and helpful housekeeping staff. Mantra on the Quay is well located, with access to the river boardwalk just a few metres from the front entrance and the CBD within easy walking distance. This is great accommodation for a family and the staff are terrific.

Good location and great customer service. Thanks to Liam at the reception. However the room is old. The couch and cushions are so worn out and it’s embarrassing to have such standards at a Mantra accommodation. The blinds in the bedroom don’t fully block sunlight so the room will be bright as early as 4:45am in summer.

Hotel is clean, generally in good condition and well located along the Brisbane River not far from Eagle Street. Little things let the show down - parking additional cost which was not clear at time of booking. A number of lights didn't work in the room and when advised, they fix only one. Toilet ran the whole time we were there which of course wasted water but was also noisy. We advised reception but there was no urgency to fix. Kitchen sparsely appointment with utensils and one of the dishes was also broken leaving even less.