Review of CACHE Hotel in Playa Del Carmen
Location: Unbeatable, right by the beach & 5th Ave.
Check-In: Disappointing; waited 2 hours due to poor staffing.
Room: Was not the VIP King booked; room was dirty, towels & sheets stained, no soap. Attendant denied clean towels until next day.
Service: Inconsistent; some staff helpful, others not. Owner seen around, perhaps monitoring.
Amenities: Bar nice, breakfast good, but overall service lags.
Experience: Location is perfect but marred by service and cleanliness issues. Other guests' loud disputes with staff were uncomfortable, especially considering the need for discretion in the area.
Conclusion: Needs significant improvements in service and room upkeep. Location saves it from being worse, but expect basic service for what's advertised as VIP.
Rating: 1.5/5 - Great spot, but execution needs work.