Ocean Allure Costa Mujeres - Adults Only - All Inclusive

Properti bintang 5.0
Properti tepi pantai di Costa Mujeres dengan 8 restoran, 5 kolam renang outdoor

Pilih tanggal untuk melihat harga

Ocean Allure Costa Mujeres - Adults Only - All Inclusive adalah pilihan sempurna untuk menginap di pantai di Costa Mujeres. Tamu yang ingin memanjakan diri bisa menikmati pijat, dan ada banyak keseruan untuk semua orang di 5 kolam renang outdoor dan kolam arus. Anda bisa menikmati makan malam di 8 restoran, dan 2 bar tepi kolam renang adalah tempat yang sempurna untuk menikmati minuman dingin.Daya tarik lain di properti mewah meliputi 10 bar/lounge, pusat kebugaran, dan teras.

Ulasan

8,8 dari 10
Luar Biasa

Fasilitas populer

  • Kolam renang
  • Gratis Sarapan
  • Spa
  • Parkir gratis
  • Wi-Fi Gratis
  • Restoran

Fasilitas utama (12)

  • Layanan pembersihan kamar harian
  • Di pantai
  • 8 restoran dan 2 bar tepi kolam renang
  • 10 bar/lounge
  • 5 kolam renang outdoor dan kolam arus
  • Pusat kebugaran
  • Layanan kamar
  • Kafe
  • Layanan spa
  • Pusat konferensi
  • Ruang rapat
  • Teras

Seperti di rumah sendiri (6)

  • Kamar mandi pribadi
  • Taman
  • Teras
  • Pembersihan kamar harian
  • Tirai kedap cahaya
  • Lift
Harga saat ini Rp7.602.182
total Rp9.198.750
termasuk pajak & biaya lainnya
25 Jan - 26 Jan

Opsi kamar

Filter tersedia untuk kamar
Menampilkan 8 dari 8 kamar

Suite Junior, pemandangan kebun

9,6 dari 10
Sempurna
(5 ulasan)

Unggulan

AC
Isi minibar gratis
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Kamar tidur terpisah
Jubah mandi
Kamar mandi pribadi
Pengering rambut
  • 53 meter persegi
  • 1 kamar tidur
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 twin dan 1 tempat tidur sofa double

Suite Junior, pemandangan kolam renang

Unggulan

AC
Isi minibar gratis
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Kamar tidur terpisah
Jubah mandi
Kamar mandi pribadi
Pengering rambut
  • 53 meter persegi
  • 1 kamar tidur
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 twin dan 1 tempat tidur sofa double

Suite Junior, pemandangan laut

Unggulan

AC
Isi minibar gratis
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Kamar tidur terpisah
Jubah mandi
Kamar mandi pribadi
Pengering rambut
  • 53 meter persegi
  • 1 kamar tidur
  • Pemandangan samudra
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 twin dan 1 tempat tidur sofa double

Swim Up Junior Suite

Unggulan

AC
Isi minibar gratis
Gorden/tirai kedap cahaya
Kipas angin langit-langit
Kamar tidur terpisah
Jubah mandi
Kamar mandi pribadi
Pengering rambut
  • 53 meter persegi
  • 1 kamar tidur
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 twin dan 1 tempat tidur sofa double

Privilege Junior Suite

10,0 dari 10
Sempurna
(1 ulasan)

Unggulan

AC
Akses lounge club
Isi minibar gratis
Pilihan bantal
Seprai kualitas premium
Kamar tidur terpisah
Kipas angin langit-langit
Gorden/tirai kedap cahaya
  • 60 meter persegi
  • 1 kamar tidur
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 twin dan 1 tempat tidur sofa double

Privilege Junior Suite Sea View

Unggulan

AC
Akses lounge club
Isi minibar gratis
Pilihan bantal
Seprai kualitas premium
Kamar tidur terpisah
Kipas angin langit-langit
Gorden/tirai kedap cahaya
  • 60 meter persegi
  • 1 kamar tidur
  • Pemandangan samudra
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 twin dan 1 tempat tidur sofa double

Privilege Swim Up Junior

Unggulan

AC
Akses lounge club
Isi minibar gratis
Pilihan bantal
Seprai kualitas premium
Kipas angin langit-langit
Gorden/tirai kedap cahaya
Jubah mandi
  • 60 meter persegi
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double ATAU 2 twin dan 1 tempat tidur sofa double

Privilege Master Suite Ocean Front

10,0 dari 10
Sempurna
(1 ulasan)

Unggulan

Ruang makan terpisah
AC
Akses lounge club
Isi minibar gratis
Pilihan bantal
Seprai kualitas premium
Kamar tidur terpisah
Kipas angin langit-langit
  • 108 meter persegi
  • 1 kamar tidur
  • Pemandangan samudra
  • Kapasitas 4
  • 1 king dan 1 tempat tidur sofa double

Properti serupa

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Tentang kawasan sekitar

Peta
SM 006, MZA 002, LT 001, PLAYA CONDOMINIO MAESTRO COSTA, Costa Mujeres, QROO, 77400

Yang ada di sekitar

  • Lapangan Golf Playa Mujeres - 7 mnt berkendara - 6.4 km
  • Pantai Mujeres - 10 mnt berkendara - 7.8 km
  • Terminal Feri Punta Sam - 12 mnt berkendara - 10.2 km
  • Pantai Punta Sam - 12 mnt berkendara - 10.2 km
  • Situs Arkeologi El Meco - 15 mnt berkendara - 13.1 km

Berkeliling

  • Cancun, Quintana Roo (CUN-Bandara Internasional Cancun) - 50 mnt berkendara

Restoran

  • ‪So Cal Gourmet Food Emporium - ‬15 mnt jalan kaki
  • ‪Grand Caribe - ‬19 mnt jalan kaki
  • ‪Kulinarium Riu Latino - ‬4 mnt berkendara
  • ‪Velvet - ‬4 mnt berkendara
  • ‪Spaces Restaurant - ‬13 mnt jalan kaki

Tentang properti ini

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

Ocean Allure Costa Mujeres - Adults Only - All Inclusive adalah pilihan sempurna untuk menginap di pantai di Costa Mujeres. Tamu yang ingin memanjakan diri bisa menikmati pijat, dan ada banyak keseruan untuk semua orang di 5 kolam renang outdoor dan kolam arus. Anda bisa menikmati makan malam di 8 restoran, dan 2 bar tepi kolam renang adalah tempat yang sempurna untuk menikmati minuman dingin.Daya tarik lain di properti mewah meliputi 10 bar/lounge, pusat kebugaran, dan teras.

All-inclusive

Properti ini bersifat all-inclusive. Fasilitas makan dan minum di hotel sudah termasuk dalam harga kamar (beberapa pembatasan mungkin berlaku).

Uang tip dan pajak

Termasuk uang tip dan uang tip tambahan dari tamu diterima.

Makanan dan minuman

Termasuk semua makanan prasmanan dan à la carte serta makanan ringan

Kegiatan darat

Fasilitas kebugaran

Kursus/kelas/permainan

Aerobik

Sekilas

DONE

Ukuran hotel

    • 599 properti
DONE

Saat tiba/pulang

    • Check-in mulai: 15.00; Batas waktu check-in: 23.00
    • Usia check-in minimal - 18
    • Waktu check-out adalah tengah hari
DONE

Petunjuk check-in khusus

    • Resepsionis di properti akan menyambut tamu saat kedatangan
    • Properti ini tidak bisa melayani check-in pada larut malam
    • Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis
DONE

Diperlukan saat check-in

    • Kartu kredit, kartu debit, deposit tunai diperlukan untuk biaya tak terduga
    • Kartu identitas berfoto yang diterbitkan pemerintah diperlukan
    • Usia minimal tamu adalah 18 tahun
    • Usia minimal untuk check-in adalah 18 tahun
DONE

Hewan peliharaan

    • Hewan peliharaan atau hewan pemandu tidak diperkenankan
WIFI

Internet

    • Gratis WiFi di area umum
    • Gratis Wi-Fi di kamar (kecepatan: 50+ Mbps)
LOCAL_PARKING

Parkir

    • Parkir valet gratis di properti
    • Parkir valet terbatas di properti
DONE

Informasi lainnya

    • Area khusus merokok
    • Melayani orang dewasa saja

Fasilitas properti

Makanan dan minuman

  • Sarapan prasmanan gratis setiap pagi pukul 07.00–11.00
  • 8 restoran
  • 10 bar/lounge
  • 2 bar tepi kolam renang
  • Kafe
  • Kopi/teh di ruangan umum
  • Layanan kamar (jam tertentu)

Aktivitas

  • Di pantai
  • Kelas kebugaran
  • Kelas pilates
  • Gelanggang Boling
  • Hiburan malam hari

Bekerja jauh

  • Ruang rapat
  • Pusat konferensi

Layanan

  • Resepsionis 24 jam
  • Layanan concierge
  • Bantuan tur/tiket
  • Layanan dry cleaning/laundry
  • Salon rambut
  • Penitipan koper
  • Staf multibahasa
  • Kabana kolam renang (biaya tambahan)
  • Payung kolam renang
  • Paket romantis

Fasilitas

  • Dibangun tahun 2024
  • ATM/layanan perbankan
  • Brankas di resepsionis
  • Taman
  • Teras
  • Piano
  • Pusat kebugaran
  • 5 kolam renang outdoor
  • Toko desainer di properti
  • Layanan spa
  • Kolam arus
  • Area hiburan luar ruangan

Fasilitas difabel

  • Lift
  • Dapat diakses tamu berkursi roda
  • Meja concierge yang dapat diakses kursi roda
  • Jalur ke lift yang dapat diakses kursi roda
  • Tanjakan ke pintu masuk
  • Jalur ke pintu masuk yang terang

Fasilitas kamar

Kenyamanan rumah

  • Pengatur suhu (AC)
  • Kipas angin langit-langit
  • Isi minibar gratis
  • Jubah mandi dan sandal

Tidur nyenyak

  • Tirai kedap cahaya
  • Seprai linen

Menyegarkan

  • Kamar mandi pribadi
  • Bathtub atau shower
  • Sabun dan sampo
  • Pengering rambut
  • Disediakan handuk
  • Tisu toilet

Tetap terhubung

  • Meja tulis
  • Akses Internet nirkabel gratis (kecepatan 50+ Mbps)
  • Panggilan lokal gratis
  • Pengisi daya/adaptor listrik

Makanan dan minuman

  • Air minum kemasan gratis

Lainnya

  • Pembersihan kamar harian
  • Brankas
  • Akses melalui koridor luar

Fitur khusus

Spa

Tamu dapat memanjakan diri dengan layanan spa di lokasi. Layanan mencakup massage.

Tempat makan

Corales Buffet - Lokasi di dalam hotel restoran prasmanan.
Sakura Teppanyaki - Lokasi di dalam hotel restoran tema. Buka setiap hari
La Locanda - Lokasi di dalam hotel restoran tema. Buka setiap hari
Margarita - Lokasi di dalam hotel restoran tema. Buka setiap hari
Steak House - Lokasi di dalam hotel restoran steik. Buka setiap hari

Biaya & kebijakan

Kolam renang, spa, dan gym (jika ada)

  • Reservasi diperlukan untuk perawatan spa dan dapat dilakukan dengan menghubungi properti menggunakan nomor yang ada pada konfirmasi pemesanan.

Kebijakan

Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak. Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai.
Properti ini menerima kartu kredit dan uang tunai.
Menerima kartu kredit: Visa, Mastercard, American Express

Juga dikenal sebagai

Ocean Costa Mujeres
Ocean Azure Costa Mujeres All Inclusive

Pertanyaan umum

Apakah Ocean Allure Costa Mujeres - Adults Only - All Inclusive memiliki kolam renang?

Ya, tersedia 5 kolam renang outdoor.

Apakah Ocean Allure Costa Mujeres - Adults Only - All Inclusive mengizinkan hewan peliharaan?

Maaf, hewan peliharaan maupun hewan pemandu tidak diperkenankan.

Apakah parkir di properti ditawarkan Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Ya, tersedia parkir parkir valet gratis. Tempat parkir terbatas.

Kapan waktu check-in dan check-out di Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 23.00. Check-out dilakukan pada tengah hari.

Apakah Ocean Allure Costa Mujeres - Adults Only - All Inclusive memiliki kasino di dalamnya?

Tidak, properti ini tidak memiliki kasino, namun Kasino PlayCity (20 menit berkendara) dan Royal Yak Casino and Sports Book (21 menit berkendara) keduanya berada tidak jauh.

Apa saja yang dapat dilakukan di Ocean Allure Costa Mujeres - Adults Only - All Inclusive dan sekitarnya?

Fasilitas rekreasi di properti Ocean Allure Costa Mujeres - Adults Only - All Inclusive termasuk kelas aerobik, boling, dan Kelas pilates. Nikmati segarnya berenang di salah satu 5 kolam renang outdoor atau manfaatkan fasilitas properti lainnya, seperti 2 bar tepi kolam renang dan 10 bar. Ocean Allure Costa Mujeres - Adults Only - All Inclusive juga memiliki pusat kebugaran dan layanan spa, serta taman.

Apakah ada restoran di dekat Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Ya, ada 8 restoran di properti.

Ulasan

Ulasan Ocean Allure Costa Mujeres - Adults Only - All Inclusive

8,8

Sangat Bagus

9,6

Kebersihan

9,2

Fasilitas

9,8

Staf & layanan

9,4

Ramah lingkungan

9,0

Kondisi & fasilitas properti

Ulasan

8/10 Sangat Baik

High potential, but currently in a "soft-opening" transition. Pros: Beautiful tropical design, amazing beach, decent food options, plenty of entertainment, and incredibly kind staff. Cons: Visible construction flaws (paint/tiles) and very cold pool water (we believe the water temperature should be comfortable enough not to be shivering). Great for adults, but wait a few months if you want a "polished" experience. I have no doubt that this resort can be a 5 star resort in the future. • Overall Rating: 4/5 Stars (soft opening) • Best For: Couples, families with adult children, wanting a more relaxed focused stay with entertainment available. Stay: December 27-January 2 Would I return? Yes but during warmer season and after plenty of time for the resort to sort out some issues and improve wherever necessary. *Please note I am not a travel reviewer. Therefore, I am writing this review based on what we experienced throughout. We did not really go out of our way to ensure we try absolutely everything the resort has to offer.
Janvil, perjalanan romantis 6 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Hi So I booked the resort privilege suite ocean view. I informed the resort that we old be there 12pm and if possible needed an early check in. That was not done. We were given a suite at 3:30pm. With a partial ocean view.disappointed honestly but the overall stay was made so comfortable by the staff and resort was so new and clean and beach was so clean an amazing that we really forgot about the check in hiccups. Alex our server in privilege restaurant was a 5 star guy who made every effort to please us. The best restaurant was the privilege one with excellent views and food breakfast lunch and dinner. A big disappointment was the French restaurant. The steakhouse and Japanese restaurant were really good too. It was our first time in Cancun and I am so glad that I chose Ocean Allure and even more glad that I chose their privilege room.
Mariam, perjalanan romantis 3 malam
Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

We enjoyed our stay overall. There were a few areas that need improvement. Service was generally good but there were a lot of miscommunication between staff which led to us being given inaccurate information. The food was good but when it was busy you could tell the quality really dropped. The beach is great but it really needs more chairs. The pools & lazy river are awesome although a bit chilly. I'm sure that will be corrected as they continue to warm up. The Piano Bar, Lobby Bar, and Sports Bar always provided great service and outstanding drinks. The other bars around pools & at restaurants were not as good. The bowling alley and golf simulator were really great activities that are very unique to this resort. The golf simulator has tons of potential to both generate additional revenue and provide great experiences for customers. The room was very spacious and well appointed but it really should have been deep cleaned before they allowed anyone to stay there. There was a lot of construction dust on everything and paint/caulk splashes all over the place. With a good deep cleaning, the room would be outstanding. The lobby provides a beautiful and dramatic entry into the resort. Overall, the resort has a lot of potential but needs to address a few service, food, and cleanliness items to be considered 5* in my opinion.
Justin David, perjalanan romantis 5 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort.
Adilene, perjalanan romantis 5 malam
Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

The room was dusty because of next door was under repair, they welcome note was not my name
Flora D, perjalanan 5 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

This resort is brand new and beautiful. The staff is friendly and helpful.
Ursula, perjalanan 9 malam
Ulasan tamu CheapTickets yang terverifikasi

10/10 Sempurna

great place
Marco, perjalanan 3 malam
Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.
Gregory, perjalanan keluarga 6 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Large and clean room , amazing beach , excellent hotel , I recommend 100%
EMILIO O, perjalanan keluarga 4 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Great, beautiful new resort. Staff and service was excellent. Lots of diverse dining options. Plenty of space at pools and on the beach. Good level of activities and entertainment. We heard some guests having problems with getting reservations at a couple of the more popular restaurants, but that was not an issue as we had a Privilege room where we could make reservations for the week ahead of time. Also, restaurants seemed to have room at the earlier seating (6:30 or before).
Ryan Jonathan, perjalanan keluarga 7 malam
Ulasan tamu Expedia yang terverifikasi

4/10 Lumayan

- [ ] Bug in room - [ ] Warm mini bar, was not stocked when we arrived - [ ] Paint overspray and sheet rock mud on floors - [ ] Swim up pool is cold - [ ] Bag was not at room when we got there - [ ] Mixed messages on when things are open - [ ] Night food - [ ] Nachos were nasty and had no guac - they were out - [ ] Multiple bars had no straws or limes - [ ] Turkey sandwich was okay but had barely any meat - [ ] Cheesecake was bad - [ ] Disco/dance area of sports bar had no dj or music - [ ] Butler has not contacted us and are unable to properly make reservations due to system only recognizing one guest. - [ ] Unable to choose a time for dinner reservation, just auto puts 6pm
Cameron George, perjalanan romantis 3 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Stayed 4 nights upgraded to Privilege status. I recommend. The food was good, great customer service, comfortable bed. The beach was just OK. Definitely will revisit!
Sybil, perjalanan romantis 4 malam
Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

They need to improve on service, quality of food, hospitality, and more.
Lori, perjalanan bersama teman 5 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely.
Emma Margaret, perjalanan keluarga 5 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

El hotel es increíble, nuevo, muy amplio, lleno de actividades, la comida espectacular y el servicio maravilloso! El buffet en los Corales buenísimo y Bryham y Diego te hacen sentir como en casa, Pablo en el Steak House es maravilloso, siempre dando un extra, Rubén en el Pez Dama dando las mejores recomendaciones para comer (no dejes de probar los tacos baja), Gerardo en el japonês hace que la experiencia sea inolvidable, la comida en el Blue Moon es deliciosa, especificamente el risotto. Las actividades en la alberca están super divertidas, Janet y Jimena lo hacen increíble, de verdad hacen que te animes y no quieras perderte ninguna clase y Eduardo siempre al pendiente tuyo para cualquier bebida que necesites! Definitivamente regresaremos pronto!
Maura, perjalanan keluarga 4 malam
Ulasan tamu Hotels.com yang terverifikasi

6/10 Bagus

Poor customer service, no communication about activities, app we were supposed to used to book reservations for restaurants did not work properly and hotel staff failed to address issues to my satisfaction.
Joyce, perjalanan bersama teman 4 malam
Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

staff very friendly! however- not sure “privilege” is worth the upgrade. We could not get into the steak house- and for the alcohol- did not see much of an upgrade for that. If you want to sit on the special beach- you need to get there early to reserve a spot with your stuff. When it is at capacity- not sure how they can accommodate everyone in the “privilege “ area. But it is a beautiful property!
christina, perjalanan keluarga 3 malam
Ulasan tamu Expedia yang terverifikasi

4/10 Lumayan

They did not have our room available and we were forced to upgrade and pay an additional 1300$. Our mini bar was not fulfilled on several days and had to repeatedly call the operator and at times it was not replenished. It took 1 hour to get chicken fingers at the privilege pool and they did not give us the correct order. Our TV stopped working 2x while we were there and had to call a maintenance person. Should I go on? Our Butler gave us the wrong start time for a show and we missed iur reservations because of it.
Greg, perjalanan romantis 6 malam
Ulasan tamu Expedia yang terverifikasi

2/10 Buruk

My family of four stayed for 4 days and 3 nights over Christmas to celebrate my mother’s birthday. We booked two rooms, which happened to be connected upon arrival. Unfortunately, the shower in one of the rooms was not working. I reported the issue that evening to the butler and then the front desk. Maintenance came to inspect the shower but left without any update. After following up later that night, I was told the issue couldn’t be fixed and was offered a room change. I requested that both rooms be switched so our family could stay together, but was told this required supervisor approval the next day. The following morning, we were assured the room change was confirmed and were asked to pack and wait in the lounge. After over an hour packing and another 45 minutes waiting, the supervisor insisted on inspecting the room herself and then told us we could stay and that maintenance would try to fix the shower after all. This showed a serious lack of communication and wasted our first night and half of the next day. Compensation was offered in the form of spa services, but the next available appointment was after our departure. This experience fell far below any 5-star standard. Poor communication and inefficiency made this stay extremely frustrating. I strongly recommend avoiding this hotel.
Weng Si, perjalanan keluarga 3 malam
Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

Rooms were smaller. Food and service was excellent. Resort lacked the nightly entertainment yet.
Eric, perjalanan romantis 5 malam
Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

Food is not good as a five star resort
Stella, perjalanan keluarga 10 malam
Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

Staff and amenities
Shawntel Nicole, perjalanan 3 malam
Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

Food, drink, beach was great. Most the staff was great. Had issues in our room with the bathroom. The ceiling and walls were leaking toilet water from above us. Reported the issue at 7am did not get another room until 7pm. Had to repeat and complain multiple times to multiple employees at the front desk. The manager on duty Jennifer did not resolve anything and kept putting us off. Another employee had me waiting in the lobby for Jennifer for over an hour 1/2 and neither showed back up. I had to complain to another manager who finally got us another room. Guess Jennifer’s shift ended and she didn’t care enough to fix the issue she knew about since her shift started at 8am or 9am. Ridiculous to tell us they had to get a room cleaned before they could check us in but they were steadily checking in other guest. Sucks I had to spend most of one day on vacation try to resolve this. Witness several people also complaining about plumbing issues from water leaking out of light fixtures to toilet dismounting off the wall with water leaks. The jets in our tub did not work either.
Angela, perjalanan romantis 4 malam
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8/10 Sangat Baik

The rooms were clean, spacious. For a new facility, everything was in good working order, plumbing, electrical were all in good working condition. Staff were always readily available, polite and eager to help.
Stephen O., perjalanan 7 malam
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10/10 Sempurna

5 stars
Gregory, perjalanan 7 malam
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