Apakah Ocean Allure Costa Mujeres - Adults Only - All Inclusive memiliki kolam renang?

Ya, tersedia 5 kolam renang outdoor.

Apakah Ocean Allure Costa Mujeres - Adults Only - All Inclusive mengizinkan hewan peliharaan?

Maaf, hewan peliharaan maupun hewan pemandu tidak diperkenankan.

Apakah parkir di properti ditawarkan Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Ya, tersedia parkir parkir valet gratis. Tempat parkir terbatas.

Kapan waktu check-in dan check-out di Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: 23.00. Check-out dilakukan pada tengah hari.

Apakah Ocean Allure Costa Mujeres - Adults Only - All Inclusive memiliki kasino di dalamnya?

Tidak, properti ini tidak memiliki kasino, namun Kasino PlayCity (20 menit berkendara) dan Royal Yak Casino and Sports Book (21 menit berkendara) keduanya berada tidak jauh.

Apa saja yang dapat dilakukan di Ocean Allure Costa Mujeres - Adults Only - All Inclusive dan sekitarnya?

Fasilitas rekreasi di properti Ocean Allure Costa Mujeres - Adults Only - All Inclusive termasuk kelas aerobik, boling, dan Kelas pilates. Nikmati segarnya berenang di salah satu 5 kolam renang outdoor atau manfaatkan fasilitas properti lainnya, seperti 2 bar tepi kolam renang dan 10 bar. Ocean Allure Costa Mujeres - Adults Only - All Inclusive juga memiliki pusat kebugaran dan layanan spa, serta taman.

Apakah ada restoran di dekat Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Ya, ada 8 restoran di properti.

Ocean Allure Costa Mujeres - Adults Only - All Inclusive – Costa Mujeres

8/10 Sangat Baik

5 Jan 2026

High potential, but currently in a "soft-opening" transition. Pros: Beautiful tropical design, amazing beach, decent food options, plenty of entertainment, and incredibly kind staff. Cons: Visible construction flaws (paint/tiles) and very cold pool water (we believe the water temperature should be comfortable enough not to be shivering). Great for adults, but wait a few months if you want a "polished" experience. I have no doubt that this resort can be a 5 star resort in the future. • Overall Rating: 4/5 Stars (soft opening) • Best For: Couples, families with adult children, wanting a more relaxed focused stay with entertainment available. Stay: December 27-January 2 Would I return? Yes but during warmer season and after plenty of time for the resort to sort out some issues and improve wherever necessary. *Please note I am not a travel reviewer. Therefore, I am writing this review based on what we experienced throughout. We did not really go out of our way to ensure we try absolutely everything the resort has to offer.

Janvil, perjalanan romantis 6 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

5 Jan 2026

Hi So I booked the resort privilege suite ocean view. I informed the resort that we old be there 12pm and if possible needed an early check in. That was not done. We were given a suite at 3:30pm. With a partial ocean view.disappointed honestly but the overall stay was made so comfortable by the staff and resort was so new and clean and beach was so clean an amazing that we really forgot about the check in hiccups. Alex our server in privilege restaurant was a 5 star guy who made every effort to please us. The best restaurant was the privilege one with excellent views and food breakfast lunch and dinner. A big disappointment was the French restaurant. The steakhouse and Japanese restaurant were really good too. It was our first time in Cancun and I am so glad that I chose Ocean Allure and even more glad that I chose their privilege room.

Mariam, perjalanan romantis 3 malam

Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

5 Jan 2026

We enjoyed our stay overall. There were a few areas that need improvement. Service was generally good but there were a lot of miscommunication between staff which led to us being given inaccurate information. The food was good but when it was busy you could tell the quality really dropped. The beach is great but it really needs more chairs. The pools & lazy river are awesome although a bit chilly. I'm sure that will be corrected as they continue to warm up. The Piano Bar, Lobby Bar, and Sports Bar always provided great service and outstanding drinks. The other bars around pools & at restaurants were not as good. The bowling alley and golf simulator were really great activities that are very unique to this resort. The golf simulator has tons of potential to both generate additional revenue and provide great experiences for customers. The room was very spacious and well appointed but it really should have been deep cleaned before they allowed anyone to stay there. There was a lot of construction dust on everything and paint/caulk splashes all over the place. With a good deep cleaning, the room would be outstanding. The lobby provides a beautiful and dramatic entry into the resort. Overall, the resort has a lot of potential but needs to address a few service, food, and cleanliness items to be considered 5* in my opinion.

Justin David, perjalanan romantis 5 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

5 Jan 2026

If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort.

Adilene, perjalanan romantis 5 malam

Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

5 Jan 2026

The room was dusty because of next door was under repair, they welcome note was not my name

Flora D, perjalanan 5 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

4 Jan 2026

This resort is brand new and beautiful. The staff is friendly and helpful.

Ursula, perjalanan 9 malam

Ulasan tamu CheapTickets yang terverifikasi

10/10 Sempurna

4 Jan 2026

great place

Marco, perjalanan 3 malam

Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

4 Jan 2026

Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.

Gregory, perjalanan keluarga 6 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

4 Jan 2026

Large and clean room , amazing beach , excellent hotel , I recommend 100%

EMILIO O, perjalanan keluarga 4 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

4 Jan 2026

Great, beautiful new resort. Staff and service was excellent. Lots of diverse dining options. Plenty of space at pools and on the beach. Good level of activities and entertainment. We heard some guests having problems with getting reservations at a couple of the more popular restaurants, but that was not an issue as we had a Privilege room where we could make reservations for the week ahead of time. Also, restaurants seemed to have room at the earlier seating (6:30 or before).

Ryan Jonathan, perjalanan keluarga 7 malam

Ulasan tamu Expedia yang terverifikasi

4/10 Lumayan

4 Jan 2026

- [ ] Bug in room - [ ] Warm mini bar, was not stocked when we arrived - [ ] Paint overspray and sheet rock mud on floors - [ ] Swim up pool is cold - [ ] Bag was not at room when we got there - [ ] Mixed messages on when things are open - [ ] Night food - [ ] Nachos were nasty and had no guac - they were out - [ ] Multiple bars had no straws or limes - [ ] Turkey sandwich was okay but had barely any meat - [ ] Cheesecake was bad - [ ] Disco/dance area of sports bar had no dj or music - [ ] Butler has not contacted us and are unable to properly make reservations due to system only recognizing one guest. - [ ] Unable to choose a time for dinner reservation, just auto puts 6pm

Cameron George, perjalanan romantis 3 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

4 Jan 2026

Stayed 4 nights upgraded to Privilege status. I recommend. The food was good, great customer service, comfortable bed. The beach was just OK. Definitely will revisit!

Sybil, perjalanan romantis 4 malam

Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

3 Jan 2026

They need to improve on service, quality of food, hospitality, and more.

Lori, perjalanan bersama teman 5 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

3 Jan 2026

The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely.

Emma Margaret, perjalanan keluarga 5 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

3 Jan 2026

El hotel es increíble, nuevo, muy amplio, lleno de actividades, la comida espectacular y el servicio maravilloso! El buffet en los Corales buenísimo y Bryham y Diego te hacen sentir como en casa, Pablo en el Steak House es maravilloso, siempre dando un extra, Rubén en el Pez Dama dando las mejores recomendaciones para comer (no dejes de probar los tacos baja), Gerardo en el japonês hace que la experiencia sea inolvidable, la comida en el Blue Moon es deliciosa, especificamente el risotto. Las actividades en la alberca están super divertidas, Janet y Jimena lo hacen increíble, de verdad hacen que te animes y no quieras perderte ninguna clase y Eduardo siempre al pendiente tuyo para cualquier bebida que necesites! Definitivamente regresaremos pronto!

Maura, perjalanan keluarga 4 malam

Ulasan tamu Hotels.com yang terverifikasi

6/10 Bagus

3 Jan 2026

Poor customer service, no communication about activities, app we were supposed to used to book reservations for restaurants did not work properly and hotel staff failed to address issues to my satisfaction.

Joyce, perjalanan bersama teman 4 malam

Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

3 Jan 2026

staff very friendly! however- not sure “privilege” is worth the upgrade. We could not get into the steak house- and for the alcohol- did not see much of an upgrade for that. If you want to sit on the special beach- you need to get there early to reserve a spot with your stuff. When it is at capacity- not sure how they can accommodate everyone in the “privilege “ area. But it is a beautiful property!

christina, perjalanan keluarga 3 malam

Ulasan tamu Expedia yang terverifikasi

4/10 Lumayan

3 Jan 2026

They did not have our room available and we were forced to upgrade and pay an additional 1300$. Our mini bar was not fulfilled on several days and had to repeatedly call the operator and at times it was not replenished. It took 1 hour to get chicken fingers at the privilege pool and they did not give us the correct order. Our TV stopped working 2x while we were there and had to call a maintenance person. Should I go on? Our Butler gave us the wrong start time for a show and we missed iur reservations because of it.

Greg, perjalanan romantis 6 malam

Ulasan tamu Expedia yang terverifikasi

2/10 Buruk

3 Jan 2026

My family of four stayed for 4 days and 3 nights over Christmas to celebrate my mother’s birthday. We booked two rooms, which happened to be connected upon arrival. Unfortunately, the shower in one of the rooms was not working. I reported the issue that evening to the butler and then the front desk. Maintenance came to inspect the shower but left without any update. After following up later that night, I was told the issue couldn’t be fixed and was offered a room change. I requested that both rooms be switched so our family could stay together, but was told this required supervisor approval the next day. The following morning, we were assured the room change was confirmed and were asked to pack and wait in the lounge. After over an hour packing and another 45 minutes waiting, the supervisor insisted on inspecting the room herself and then told us we could stay and that maintenance would try to fix the shower after all. This showed a serious lack of communication and wasted our first night and half of the next day. Compensation was offered in the form of spa services, but the next available appointment was after our departure. This experience fell far below any 5-star standard. Poor communication and inefficiency made this stay extremely frustrating. I strongly recommend avoiding this hotel.

Weng Si, perjalanan keluarga 3 malam

Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

2 Jan 2026

Rooms were smaller. Food and service was excellent. Resort lacked the nightly entertainment yet.

Eric, perjalanan romantis 5 malam

Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

2 Jan 2026

Food is not good as a five star resort

Stella, perjalanan keluarga 10 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

1 Jan 2026

Staff and amenities

Shawntel Nicole, perjalanan 3 malam

Ulasan tamu Expedia yang terverifikasi

6/10 Bagus

31 Des 2025

Food, drink, beach was great. Most the staff was great. Had issues in our room with the bathroom. The ceiling and walls were leaking toilet water from above us. Reported the issue at 7am did not get another room until 7pm. Had to repeat and complain multiple times to multiple employees at the front desk. The manager on duty Jennifer did not resolve anything and kept putting us off. Another employee had me waiting in the lobby for Jennifer for over an hour 1/2 and neither showed back up. I had to complain to another manager who finally got us another room. Guess Jennifer’s shift ended and she didn’t care enough to fix the issue she knew about since her shift started at 8am or 9am. Ridiculous to tell us they had to get a room cleaned before they could check us in but they were steadily checking in other guest. Sucks I had to spend most of one day on vacation try to resolve this. Witness several people also complaining about plumbing issues from water leaking out of light fixtures to toilet dismounting off the wall with water leaks. The jets in our tub did not work either.

Angela, perjalanan romantis 4 malam

Ulasan tamu Expedia yang terverifikasi

8/10 Sangat Baik

30 Des 2025

The rooms were clean, spacious. For a new facility, everything was in good working order, plumbing, electrical were all in good working condition. Staff were always readily available, polite and eager to help.

Stephen O., perjalanan 7 malam

Ulasan tamu Expedia yang terverifikasi

10/10 Sempurna

30 Des 2025

5 stars

Gregory, perjalanan 7 malam

Ulasan tamu Expedia yang terverifikasi

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

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Fasilitas utama (12)

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Lihat semua foto untuk Suite Junior, pemandangan kebun

Suite Junior, pemandangan kebun

Unggulan

Lihat semua foto untuk Suite Junior, pemandangan kolam renang

Suite Junior, pemandangan kolam renang

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Lihat semua foto untuk Suite Junior, pemandangan laut

Suite Junior, pemandangan laut

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Lihat semua foto untuk Swim Up Junior Suite

Swim Up Junior Suite

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Privilege Junior Suite

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Privilege Junior Suite Sea View

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Lihat semua foto untuk Privilege Swim Up Junior

Privilege Swim Up Junior

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Lihat semua foto untuk Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front

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