Ascott IFC Guangzhou

It was an amazing stay! Staff was helpful and location is excellent with shopping mall and underground railway right next to hotel. Will definitely come back.

The location is convenient but it is not easy for a first time visitor to find. There’s no signage from the metro to the hotel and people do not seem to know when we asked. My executive room is very nice, unfortunately I saw a cockroach in the bathroom. Breakfast can be improved.

Great room with all the amenities. Pity I stayed only 1 night. Upon checking out, it was raining and i had asked receptionist how far to the metro. She said that the entrance was by the building with red wall which looked like 70+ metres away. As I did not have an umbrella she suggested that i take a taxi there. I then found out from the doorman that the entrance to metro station was only across the road about 20m away. Didn't give me a good impression of that receptionist.

Efficient and polite check-in staff. Great location.

We had a wonderful stay and lovely room. Everything is as advertised but there was only 1 problem. We came as international guest and did not have any local currency. The hotel will not change a few RMB for us. They said we should go to four season hotel next door at almost midnight, we went there and they would not change because we are not guest(which I think they should already have known before sending us there). They told us to go to an atm machine next morning which is a weekend, we went there and machine was broke. Now mind you this is the second day. We couldn't eat when we arrived because we had no money and room service was closed at 10pm. We needed to get to the show and they will not even bill the taxi to our room in this time of need eventhough they took almost a 1000RMB as deposit. We were left to fend for ourselves. Until we got an atm further away of walking on the third day to withdraw money. We witnessed 2 more people coming to the front desk to ask for forex change and was also denied. It is very much an inconvenience as you never know when this emergency would arise and you typically expect a hotel to have at least a limited Forex Exchange for guests. Though I was excited to stay at Ascott as my first stay this experience nearly too it away but it's still a great place.