2/10 Buruk
16 Februari 2025
Abysmal customer service
Customer service here was absolutely abysmal. From checking I realised there was no Wi-Fi connection in my room. I called and I was informed that there was an issue and it was being resolved. About two hours later it still was not resolved so I went down to reception and they informed me that they thought it was sorted. I informed them that it wasn’t and my room was still without any Wi-Fi. About another hour later, I had to go back down to reception to inquire again as I needed to work and was unable to without Wi-Fi. I was informed that they were continuing to look into it. A further hour later I had to go back down and enquire again as to where we were with the status of the Wi-Fi. I was again informed that someone was still looking into it. There was no proactive communication even though I had informed the reception people that I urgently needed to work and required Wi-Fi connection. The room was at the back of the hotel overlooking a car park and I had no mobile signal either. I was appalled by the lack of proactive communication or effort to resolve my issue. The following morning I still had no Wi-Fi connection when I went to reception and informed them they had no clue that I was unable to access Wi-Fi and had an issue the night before. Therefore, there was clearly no communication between Staff changeovers to inform them of an issue.
Abdul
Abdul, perjalanan bisnis 2 malam
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