Swiss-Belresort Watu Jimbar

Very friendly staff, extremely polite and courteous with a lovely manner. The room was very worn in places with an overall shabby look, which was disappointing given its star rating. Great pools and nice breakfast.

We were a little disappointed with our rooms. The jacuzzi was dirty and smelly, the coffee cups and spoons unwashed (I assume all glasses are unwashed), we had no towels or tv remote plus had to get the fridge replaced. The bathroom has no door and the toilet is cramped. The rooms are tired and not maintained. There was peeling paint and the tv was wonky. However, staff were amazing and were able to quickly fix most problems listed above. The pool is gorgeous and we enjoyed the food in the restaurant. Located in the heart of Sanur, with everything you need close by, but still quiet.

Location, service, breakfast & in-room service is superb! Condition of the Jacuzzi, cushion covers was stinking bad. Corridors were noisy as got disturbed at night. Wi-Fi strength needs to improve. Location is great as there are many restaurants, super markets, ATM's and they give you voucher for beach beds.

Great hotel, the reception area, the pool and the resturant are 5 star quality. However the bedroom is around 3.5-4 stars. They're visibly old. I think they are starting to renovate. With newer rooms the place can easily be a 5 star hotel. The staff are extremely friendly from the front desk to the bell boys to the house keeping to even the maintenance employees. Always smiling and saying hello. Very warm and welcoming. We initially booked for 2 nights and extended our stay for 4 nights. The breakfast was great!

A great location and value for money hotel Was very busy and it seemed that the locals came and used the pool most afternoons something the hotel needs to address! Overall a good hotel with friendly staff and good breakfast