I had to give a low rating due to several issues. While the property is beautiful with a great bay view, gardens, and dining options, my stay was disappointing. After returning late, I found my room without power, while the rest of the hotel had electricity. The issue wasn't resolved until 1:30 am, when we were given a space heater, extension cord, camping light, and extra blankets for freezing temperatures. We had to stay in our van for hours as no nearby hotels had vacancies. The room was also unclean, with stained sheets, lumpy pillows, and a refrigerator in the bathroom next to the toilet. Despite booking a more expensive room with a view, I was moved to a cheaper, “pet-friendly” room without a price adjustment, though the pet fee was waived. Additionally, expired coupons were given inlieu of the “breakfast included” and could not be honored by the coffee shop as they expired a few days before we even checked in. Staff were kind, but this hotel lacks proper protocols.
