Versailles Stay

The staff were absolutely fantastic !! They helped when ever we asked if we needed them and always pointed us in the direction we needed to go thank you.The pool was a lot of fun great pics can be taken with the glass sided area and gym is handy to work off those flying calories!! Only one draw back and that is the air con motor is in the bedroom wall very noisey

Nice upgrade room with good view. Bulky aircon inside room. Old interior. Good staffs. Reasonable breakfasts. Not so clever receptionists.

stayed for 5nights at a one br suite, and just so.. room smelled like someone cooked inside every time we get back.. intercom defective (front desk didnt inform us ahead, found out by ourselves: had to go down to the lobby tre concern: front desk had no initiative in giving alternative way to communicate them) housekeeping didnt clean entire unit, just bathroom and bedroom, no bidet, no complimentary coffee, use of laundry and kitchen not included in the fee(extra Php300 each per day)

Have stayed here before and was impressed with the studio room on 40th floor. This stay however was not so good. On the 20th floor the view is blocked mostly by nearby buildings. The toilet had a very bad smell and we asked if it could be cleaned which only removed the smell until the fragrant cleaning product had worn off. It was really very disgusting and also smell throughout apartment. There were also marks and stains showing it hadn't been cleaned very well. Some fittings were broken such was cupboard handles and somewhat bizarrely a staff member knocked at the door wanting to come in to "check if the windows had been cleaned"?? For the price paid the room standard was not good enough. You can't rent out rooms to people expecting them to put up with disgusting smells!!

Hello, My name is Denzel Wright. I booked a 4 night stay at Versailles Stay in Manila from October 31st to November 4th. Upon arriving to our room, our air conditioning was leaking water and was broken. Also noticed cockroaches on the ceiling in the bathroom. We told the front desk and they moved us to another room. Upon arriving to the second room, we noticed cockroaches crawling and scrambling on the floor as well in the bathroom and on the bed. We told front desk and the wanted us to move to another room. When we arrived to the third room the Air conditioning was not working, The lights were not working, And there were flies everywhere. So we had to go back and sleep in the room with the cockroaches. Finally on the 3rd day the hotel send "pest control" to come and spray some stuff to kill the bugs. They keep offering us a new room but each room is the same or worse. I would plesse like to be reimbursed for the money I spent on this hotel. This hotel is completely u acceptable and has horrible living conditions. I paid $252.04 for this hotel and would like to be reimbursed for conditions I paid for.