2/10 Buruk
30 November 2024
More like a 2 star hotel...don't waste your money
First time staying at this acclaimed '5 star' hotel but really struggled to see how it has any stars. We stayed in a premium suite (Inner Sanctum Suite) to celebrate our 7yr anniversary. This room comes with a separate lounge area with a projector and smart TV to watch TV/Movies etc. It was meant to be an ideal room for movie nights.
Firstly the TV didn't work properly, we had a constant error message every time we tried to put netflix on, Amazon also started to give error messages. The vanity mirror in the toilet was broken, the big mirror inside the cupboard would swing shut every time it was opened (whacked me on the head) and the mini bar area left dirty with dust and crumbs laying around.
I told the hotel staff about the issue and was told it would be fixed asap. We came back from dinner to find nothing had been done. I asked them again to have the TV fixed and the other bits repaired. The second day finally an attempt at fixing things but again no result, everything was left unresolved when we came back from lunch. Then my calls to the reception were being ignored, I had to go all the way to reception to speak to anyone each time. On the 2nd night we also didn't receive the turndown service.
Upon checkout I was told that we would be refunded a night for the terrible service and experience. It's now coming up for 2 weeks and no communication or refund from Gotham. I've followed up 3 times and no result. I guess people are 2nd class citizens unless your a Molly Mae.
Qaiser
Qaiser, perjalanan keluarga 2 malam
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