21st Floor 360 Suitop Hotel

The hotel is very well located, in the city center and not too far away from the old city. The view from the room is amazing. However, the room is not that well maintained. Another very strange incident we've had is that at 11PM, when everyone were asleep, the receptionist decided to knock on our door and then to call our cell phone, just to ask us if we turned our air conditioner off. I honestly cannot understand what is so urgent to wake us up with two small children just to ask us this question!

Friendly staff

I picked here for my bride to stay the night before our wedding. Then I get a phone call from the friend staying with her to say that there was no hot water! What makes this worse is that my bride was mid shower with soap in her hair! I am appalled. As if the day before your wedding is not stressful enough, she had to deal with this. Washing her hair out with ice cold water. When we mentioned what had happened to the person at the desk their response was, and I quote, "It happens." Excuse me?!?!?!? When I book to stay in a hotel, I do not expect that a basic necessity such as hot water to be an issue and I am confident that had my bride stayed anywhere else, I would never have a gotten such a phone call nor would I have recieved such a response from the hotel, "it happens!" When I pay for a service, there is a general understanding that the service will be provided not that I will be told, "it happens" with no offer of compensation or gesture of good will. I would continue writing more about how upset & annoyed I am that my bride was in tears the night before the most special day in our life but I'm running out of chatacters. 21st Floor Suites, this is unacceptable and quite frankly disgusting and I don't think we will be staying here again.

I have stayed here many times before. Great location, great apartment and great staff.

The reception staff were all friendly and welcomed us with smiles. The suite was nicely decorated and had everything we needed. Breakfast out in restaurant was great as well as Saturday morning in the hotel Extras for shabbat were all provided including a beautiful while tablecloth. Can not beat the location or the view. Would definitely stay there again! To avoid confusion just make sure your cab driver knows the drop off is Migdal Hair / City Tower address is mordechai aliash 2.

It was great. The staff was very friendly and helpful. Galit was in touch with us via email and phone prior to our arrival. The space is an apartment but with a cleaning crew every morning, exchanging our towels, and a breakfast voucher which could be used at three different food places. Best of all was location. It is Super central- you are on Ben Yehuda street, down the block is Jaffa st where the light rail is, and machine Yehuda (the Shuk) is an 8 minute walk. There is a sabbath elevator that goes up and down straight from the 21st fl to the ground level so it’s not a long wait, and they have keys for sabbath, as well as hot plates and hot water urn.

DO NOT EVEN THINK OF STAYING HERE. MY HUSBAND AND I FLEW IN FROM THE STATES AND GOT TO THE PROPERTY AROUND 11:00PM AFTER ALMOST 24 HOURS OF TRAVELING. WE WERE MET BY WHAT HE CALLED HIMESELF AS A "FRIEND OF THE OWNER" TO TAKE US TO OUR ROOM. HE TOLD US OUR ROOM WE BOOKED WASN'T AVAILABLE AND FOR US TO STAY IN THIS OTHER ROOM AND WE CAN GO TO THE OFFICE IN THE MORNING TO DISCUSS A DISCOUNT. HE LEFT AND A FEW MINUTES LATER, WE SAW THERE WASN'T EVEN A SQUARE OF TOILET PAPER OR NOT 1 TOWEL IN THE ROOM. ADDITIONALLY, IT LOOKED LIKE THE BED HAD BEEN SLEPT IN AND THEN MADE UP. WHEN WE CALLED THE NUMBER ON THE RESERVATION, THE SO CALLED "FRIEND" ANSWERED AND SAID THERE WAS NOTHING HE COULD DO ABOUT IT. AFTER DOING SOME INVESTIGATING WE FOUND WERE THE SO CALLED "FRIEND" WAS STAYING AND KNOCKED ON HIS DOOR. WHEN HE OPENED THE DOOR HE WAS DOWN RIGHT RUDE AND AGAIN SAYING THERE WAS NOTHING HE COULD DO. WE WENT TO OTHER FLOORS LOOKING FOR CLEAN LINEN AND ALL OF A SUDDEN HE, THE SO CALLED "FRIEND" GOT IN OUR FACE AND BEGAN RAISING HIS VOICE AT US. WE RAN INTO ANOTHER GUEST OF THIS UNIT WHO STATED THEY TO WERE IN NEED OF TOWELS BUT COULD NOT LOCATE THEM OR ANYONE THAT COULD ASSIST. WE TRAVEL OFTEN AND THE BASIS AMENITIES OF TOILET PAPER AND TOWELS ARE STANDARD IN ANY HOTEL STAY. HAD THIS SO CALLED "FRIEND" OFFERED TO HELP, THIS WOULD HAVE ENDED VERY DIFFERENTLY. LONG STORY SHORT, 2:00 AM WE STOOD OUTSIDE HAILING A CAB IN THE RAIN AND LEFT THE KEY AT THE DOOR MAN DOWNSTAIRS.

Amazing location at the top of Ben Yehuda Street. Parked underground and then had to take two different elevators to get to hotel on the 21st floor. Free Breakfast options are great at restaurants nearby. Only complaints: toilet seat kept coming off and they don’t clean to room daily.

The size of the flat is good. The cleanliness of the whole floor including the lobby, the apartment itself was pretty appalling to be frank. The bathroom and the apartment floor not only wasn’t clean when we arrived but was still left pretty filthy even after we mentioned it to the reception On a Number of occasions. We went so far as to make sure slippers or shoes were worn at all times by us all. The sofa was grimey and unclean and full of stains that we refused to use it. We mentioned to the manager when we were leaving about the issues and he promised us that he would contact us within a few days but as yet we still haven’t heard. The location although was good

We loved our stay! Welcoming staff in a prime location; the staff really went above and beyond to meet all our needs. We felt that we received great value for the price. The included breakfast at local restaurants was also a winner, as was the stunning view of the city and the unique loft hotel room. My only concern is the windows. Awesome windows that open up to the outside, but this would be scary for me if our small kids had been with us.