21st Floor 360 Suitop Hotel

Bad maintenance of the rooms. Bad service, very hard to catch someone on the phone. No warm water for shower. Go to other hotel!

We took the basic double room and got a room on the 18th floor which half of it was still under construction, so there was paint smell and during the day there was noise (at night it was fine). So I would upgrade to a room on the 21st floor is possible. Pros: +Great Location, close to Jaffa street and right in the middle between Mahane Yehuda and Mamila. 10-15 mins walk to the old city. +Amazing View. +Good value for money. +Comfortable mattress and decent water pressure. Cons: - Service was a problem. The receptionist was nice. The manager/owner was not. We arrived at Thursday 16:30 for 1 night. The manager told us that the check-out time is earlier on 10:00-10:30 Friday. When we told him that in the reservation it says 12:00 he said that this is because at 14:00 Israel goes to lock down. We told him that we should have been informed before arriving since it changes our plans but he wasn't interested, didn't apologize and just said he can't update what the web-site says quickly enough. It's important to note that the receptionist contacted me Thursday morning and could have told me that and that the lock down wasn't a surprise. Another issue was that we received the room without toilet paper. We found out only at 21:00 and no one was at the hotel. We called the emergency number and the guy send us to look in a dark storage room and we didn't find toilet paper. It took them over an hour to bring us the toilet paper. So I recommend to improve the way they treat customers.

The hotel is very well located, in the city center and not too far away from the old city. The view from the room is amazing. However, the room is not that well maintained. Another very strange incident we've had is that at 11PM, when everyone were asleep, the receptionist decided to knock on our door and then to call our cell phone, just to ask us if we turned our air conditioner off. I honestly cannot understand what is so urgent to wake us up with two small children just to ask us this question!

Friendly staff

I picked here for my bride to stay the night before our wedding. Then I get a phone call from the friend staying with her to say that there was no hot water! What makes this worse is that my bride was mid shower with soap in her hair! I am appalled. As if the day before your wedding is not stressful enough, she had to deal with this. Washing her hair out with ice cold water. When we mentioned what had happened to the person at the desk their response was, and I quote, "It happens." Excuse me?!?!?!? When I book to stay in a hotel, I do not expect that a basic necessity such as hot water to be an issue and I am confident that had my bride stayed anywhere else, I would never have a gotten such a phone call nor would I have recieved such a response from the hotel, "it happens!" When I pay for a service, there is a general understanding that the service will be provided not that I will be told, "it happens" with no offer of compensation or gesture of good will. I would continue writing more about how upset & annoyed I am that my bride was in tears the night before the most special day in our life but I'm running out of chatacters. 21st Floor Suites, this is unacceptable and quite frankly disgusting and I don't think we will be staying here again.

I have stayed here many times before. Great location, great apartment and great staff.

The reception staff were all friendly and welcomed us with smiles. The suite was nicely decorated and had everything we needed. Breakfast out in restaurant was great as well as Saturday morning in the hotel Extras for shabbat were all provided including a beautiful while tablecloth. Can not beat the location or the view. Would definitely stay there again! To avoid confusion just make sure your cab driver knows the drop off is Migdal Hair / City Tower address is mordechai aliash 2.

It was great. The staff was very friendly and helpful. Galit was in touch with us via email and phone prior to our arrival. The space is an apartment but with a cleaning crew every morning, exchanging our towels, and a breakfast voucher which could be used at three different food places. Best of all was location. It is Super central- you are on Ben Yehuda street, down the block is Jaffa st where the light rail is, and machine Yehuda (the Shuk) is an 8 minute walk. There is a sabbath elevator that goes up and down straight from the 21st fl to the ground level so it’s not a long wait, and they have keys for sabbath, as well as hot plates and hot water urn.

Amazing location at the top of Ben Yehuda Street. Parked underground and then had to take two different elevators to get to hotel on the 21st floor. Free Breakfast options are great at restaurants nearby. Only complaints: toilet seat kept coming off and they don’t clean to room daily.

DO NOT EVEN THINK OF STAYING HERE. MY HUSBAND AND I FLEW IN FROM THE STATES AND GOT TO THE PROPERTY AROUND 11:00PM AFTER ALMOST 24 HOURS OF TRAVELING. WE WERE MET BY WHAT HE CALLED HIMESELF AS A "FRIEND OF THE OWNER" TO TAKE US TO OUR ROOM. HE TOLD US OUR ROOM WE BOOKED WASN'T AVAILABLE AND FOR US TO STAY IN THIS OTHER ROOM AND WE CAN GO TO THE OFFICE IN THE MORNING TO DISCUSS A DISCOUNT. HE LEFT AND A FEW MINUTES LATER, WE SAW THERE WASN'T EVEN A SQUARE OF TOILET PAPER OR NOT 1 TOWEL IN THE ROOM. ADDITIONALLY, IT LOOKED LIKE THE BED HAD BEEN SLEPT IN AND THEN MADE UP. WHEN WE CALLED THE NUMBER ON THE RESERVATION, THE SO CALLED "FRIEND" ANSWERED AND SAID THERE WAS NOTHING HE COULD DO ABOUT IT. AFTER DOING SOME INVESTIGATING WE FOUND WERE THE SO CALLED "FRIEND" WAS STAYING AND KNOCKED ON HIS DOOR. WHEN HE OPENED THE DOOR HE WAS DOWN RIGHT RUDE AND AGAIN SAYING THERE WAS NOTHING HE COULD DO. WE WENT TO OTHER FLOORS LOOKING FOR CLEAN LINEN AND ALL OF A SUDDEN HE, THE SO CALLED "FRIEND" GOT IN OUR FACE AND BEGAN RAISING HIS VOICE AT US. WE RAN INTO ANOTHER GUEST OF THIS UNIT WHO STATED THEY TO WERE IN NEED OF TOWELS BUT COULD NOT LOCATE THEM OR ANYONE THAT COULD ASSIST. WE TRAVEL OFTEN AND THE BASIS AMENITIES OF TOILET PAPER AND TOWELS ARE STANDARD IN ANY HOTEL STAY. HAD THIS SO CALLED "FRIEND" OFFERED TO HELP, THIS WOULD HAVE ENDED VERY DIFFERENTLY. LONG STORY SHORT, 2:00 AM WE STOOD OUTSIDE HAILING A CAB IN THE RAIN AND LEFT THE KEY AT THE DOOR MAN DOWNSTAIRS.