The staff were very helpful and responsive. Unfortunately, the room had a bad smell. Also, it had rained a lot while staying there and there was water leaking through the window. When we asked to move to another room, we were provided with a bigger room on the first floor. Lastly, we had arranged with the front staff for help with our luggage the last day as we needed to catch an early bus out of town. We were assured that it was scheduled. We never saw this person and had to ask for a second staff person to help. We made it to our bus in time, but could have done it without the stress. Maria M. Smith