Rooms are small but comfortable. However I expected the pub above which they were to have the charm and looks of an old, traditional London pub; instead it looked like a cafeteria, with a menu to match! As for the hotel service, it was inexistant. I didn’t expect a true hotel, but, considering the concept, I expected a nice, warm atmosphere. Not only wasn’t it the case, but the pub staff was not truly helpful — or truly competent.