Mahalaksmi Boutique Hotel

Great hotel at a good price. Clean rooms and friendly staff. Right in the heart of Sanur and close to the beach.

Was greeted on arrival by warm and friendly staff topped with a glass of fresh juice. Staff went out of their way to make our stay pleasant and comfortable. Kitchen staff, Agus and others were outstanding. They offered personable service. Their juices were delicious, especially their mango, tangerine and mixed juices. Variety of delicious vegan dishes using fresh vegetables. Already missing their tempeh with peanut sauce. Very suitable location - close to the beach, laundary, restaurants, supermarket,etc... beautiful and calming pool area with soothing Balinese music in the background. They celebrated their third anniversary while we were there and the manager graciously invited us to partake of the food. Both my 22 year old and I would stay at this hotel when we return to Sanur.

Nice little hotel. Very clean very comfortable. Great location

When I checked in on the day of arrival, my room was not ready at 2 pm. The hotel information said that the checkin time was 2 pm. Although the receptionist was nice to me and offered me a beverage while I was waiting for my room, I had to wait for almost 40 minutes until my room was ready. All the time, the sitting area by the reception was rather drab and there were mosquitoes especially in the darker corner under the chairs. I finally got my room at 2.40 pm. The room was a standard in the ground floor, the same room as the reception. The room did not have a window and the door was a large sliding glass door that I had to keep the curtains shut because people would see me inside when they passed the room. The room absolutely had no city view, unlike what was advertised in their website when I booked it. During dinner I responded to Hotels.com online survey for check-in experience, and I mentioned that my room 'had no window, not as advertised', highlighting that the phrase 'city view' was misleading in their website. Within minutes, I received an email from Mahalakshmi Hotel management defending that the standard room was as it was. The email offered no courtesy whatsoever and failed to consider a customer's complaint may as well be an opportunity for improvement in their premises. I was disappointed in the lack of finesse in the management's response about my feedback. This hotel could have been a good place, given it was situated in a great neighborhood of Sanur.

Great place to stay in Sanur near tons of restaraunts while still quiet. Friendly staff and clean rooms. Good value for the money.