6/10 Bagus
9 Apr 2025
Not quite what the listing showed
Did not meet expectations. We had to stay an extra day in Silao so I specifically booked the Hilton Garden because the listing showed a rooftop terazza where I expected to spend some time while we waited the extra day. The terazza is closed except for Friday and Saturday. Nothing in the listing indicated that. Also, knowing Silao, I requested a room on a higher floor. After booking I received a note from the Hilton Garden saying a higher floor was no problem at all. On arrival, our room was on the first floor. The explanation was that I requested a balcony and only the first floor rooms had balconies. Fine, but no one could explain why I received the note that a higher floor was okay. A bit confusing and stressful. In the end we were changed to a higher floor. The room was fine, the bed was comfortable. Without access to the roof it was a bit boring, hotel restaurant staff advised against walking to el centro. A bit disappointing. The airport shuttle was excellent, even with a 3AM departure.
Alan L
Alan L, perjalanan 2 malam
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