4/10 Lumayan
19 September 2023
Great Location & Employees, Trainwreck Experience
Honestly feel sorry writing a bad review because the employees were all very friendly but the stay was one of the more bizarre experiences I've had.
The resort/rooms were overall tired and worn for a 5 star hotel. There was construction taking place all over the resort until 10p each night. Called the front desk several times to see if they could stop the hammering and stone sawing taking place outside our room but was unsuccessful.
The main restaurant was being renovated and the noise from construction made sitting by the pool or outside bar a nonstarter.
There were also 2 weddings place on the property during our stay which added to the clamor - (one of which included an unannounced fireworks show which felt like they were being set off right outside our villa).
All of this would've been fine if we had been given any notification of the construction/weddings BEFORE flying 20 hours to get there.
Hotels.com did refund one night but they couldn't get through to the hotel to assist with any of the other issues.
Hotel sits on a beautiful location but the experience was a trainwreck.
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