The hotel is in a stunning location, with beautifully designed interiors and high-quality finishes (lacking maintenance in some areas). We were excited for our stay, but unfortunately, a few issues meant it didn’t quite meet expectations.
What we loved:
The complimentary gin in the room was a thoughtful touch.
The fixtures and fittings were of a very high standard. But poorly maintained.
The breakfast staff were friendly and welcoming.
What let us down:
Despite confirming in advance that no feather bedding would be in the room due to my partner’s allergy, feather cushions were left on the bed. It took two requests to have them removed.
The spa had designated times for children, which disrupted the experience. We weren’t informed of this at check-in, so clearer communication would have been helpful.
The transfer service was a major letdown. We arrived at 3pm, and we were told most evening transfers were fully booked. I really don’t understand why more transfers was too much trouble - we would have gladly paid. With taxi quotes at £40 one way to Salcombe, we had to walk along a single-track road—bring a torch if you plan to do the same!
Breakfast pricing was confusing—£10 for any hot item, whether a simple eggs on toast or a full English. Given that toast was free, it felt like paying £10 just for two eggs.
While the hotel has great potential, it didnt quite meet our expectations, and we’re unlikely to return.