Nianna Coral Bay Luxurious Townhouse- 3

Poor customer service

I was not happy with the check in process. It was raining very hard and I hand to find a way into the property and hunt down a representative too check me in. The lights, cable and internet were out! Not happy at all. The lights didn’t come back on until 10pm and the cable and internet is still not working. The next day still not cable or internet and I was unable to find the staff. Nenna called at 1pm only too receive the cleaning fee. I had too ask her when would the cable and internet be back on, she just kept saying they are working on it. I don’t know why I had too travel 2 miles to her office too pay the fee I felt like she should have come too me. I asked her about discount for the lack of services and she said it’s not her fault and no discount will be given. I realized that she has no customer service skills and just wanted too get off her property. I would not recommend this property.

Lawrence, Jalan-jalan keluarga 4 malam, 28 Jan 2019

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This property is a gem. The cleanliness when we arrived truly was the best I've seen. I had also been told that the property was recently renovated, which I know many of us traveling may look for. It feels newly renovated. Neena will be your host, and the security men are also helpful. There may not be a front desk, or concierge, but that also wouldn't feel right at this place. If we needed a taxi, or a complimentary ride to select locations, we would ask the property supervisor. He would then accommodate by reaching out to his connections. Shortly thereafter, a car would arrive. If you simply ask, the staff will do all they can to accommodate. This is some top-notch service. It was two of us, though the townhouses should accommodate four to five people comfortably. There is a downstairs with a patio, an upstairs with a balcony looking over that part of the city and part of the ocean. Let's not forget the lovely infinity pool. My favorite bit of these accommodations is the fully stocked kitchen! Yes, there is a coffee maker and microwave if you need. I HIGHLY suggest trying the Jamaican Blue Mountain coffee. It's some deliciously strong stuff. Neena, as your host, will be in touch with you via WhatsApp if you so please. We happened to be fortunate enough to be visiting local friends, but if I needed more of her services I am confident she would have been prepared to assist. This destination shouldn't disappoint. We intend to stay at Nianna's again.

Jalan-jalan keluarga 8 malam, 18 Jan 2019

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The private pool was amazing&peaceful. The house was set up beautifully for the most part&as pictured. There was access to two beautiful beach clubs and the Property Manager Jave was amazing. Scotchies (Restaurant) had thee best jerk chicken ever! We must have eaten there every day! What was disappointing is that we were given 1 towel each to last us the entire duration of our stay; there was a shuttle to take us to the beach for free but would cost if we wanted to ride the shuttle back to the property. This was smart for business &disappointing for newcomers' experience. If we didn't know anyone on the island, our way around, or have the extra money this is a huge safety issue as It wasn't walking distance.Thankfully we knew someone who lived there&could transport us around the island.There was also a cost of $20USD to be picked up from the airport. Upon arrival we had to pay a $60USD cleaning fee before we could even check into the townhouse.There were also some issues with some very tiny ant-like creatures that found their way in&some kind of lizard. The cable had many channels that were not available despite the advertising of over 600 channels being available. When it came to communication Nina was usually quick to respond, especially where money/additional fees were involved. When we landed at the airport around 11a her text responses were quick to assist us in going by the property--to pay the cleaning fee&then be sent away until 3p check-in--with ALL of our stuff!

Liburan bersama teman 4 malam, 12 Des 2018

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The propery appeared clean on arrival, however it was ants all over the place. Fridge was not clean, and ants in the bedroom. Worat stay ever when i contacted the staff i was told that "the person that has the key to cleaninh supply room was not there* Same reaponse when I requestes an irom as they provided an ironing board with no iron. Its not close to anything, catching taxi back and forth just for them to say the taxi driver is not allowed on the property and has ro wait outside of the gate. Heading out with my friends on her birthday she actually twisted her ankle walking to the stupid gate. All this could have been avoided if they let the marked taxi inside. They do not provide transportation.

Jenifer, Perjalanan 1 malam, 20 Okt 2018

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Perjalanan 1 malam, 20 Nov 2018

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