Hotel di Ungasan

"Booked this place on the strength of the good reviews but had an extremely bad and stressful experience staying here. In short, the place has gone downhill and is not being properly looked after or maintained. We booked a 'secluded private villa' but it backed onto a noisy construction site, where hammering, drilling and sawing go on from the early hours until late at night. If you use the outdoor shower you will be watched by several construction workers. The place isn't properly maintained or safe. Our front door came off it's hinges. Curtains would not close properly. Stray dogs constantly entered our property even when the gate was locked. Our air conditioner broke twice, flooding the villa with water, and later I was electrocuted. It's a falling apart mess. The staff were kind and tried their best to help us. I feel sorry for them, as the owner of the property is clearly negligent and taking money from guests even though this place is NOT currently fit to be in operation. I saw several other guests getting angry with staff and cancelling their bookings. This place ruined my trip to Bali as I spent so much time trying to deal with these problems, I wasn't able to get out and see the sights. In the end they denied me a refund. Do not book here. I wish I had spent 3 times the price to go somewhere that was run by an ethical owner. It's wrong to take guests money and scam them like this."

"Nice hotel to stay and good hospitality "