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Eleven By Bfh

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

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Photo gallery for Eleven By Bfh

Beach nearby, white sand, beach cabanas
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Standard Double Room | 1 bedroom, minibar, iron/ironing board, free WiFi
Terrace/patio
Shower, rainfall showerhead, hair dryer, bidet
Eleven by BFH offers a vibrant retreat near Playa del Carmen Main Beach. Start your day with continental breakfast, then unwind on the rooftop terrace or lounge by the outdoor pool.

Reviews

6.8 out of 10
Good

Popular amenities

  • Free breakfast
  • Pool
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Beach cabanas
  • Air conditioning
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Minibar
  • Outdoor swimming pools

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Quadruple Room

Standard Quadruple Room | 1 bedroom, minibar, iron/ironing board, free WiFi

Standard Quadruple Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
Bidet
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, minibar, iron/ironing board, free WiFi

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
Bidet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Gonzalo Guerrero Ii Mz 26 Lt 4, Playa del Carmen, ROO, 77710

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 12 min walk - 1.1 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Xcaret Eco Theme Park - 12 min drive - 9.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km

Restaurants

  • ‪Don Sirloin - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Nativo - ‬1 min walk
  • ‪La Pesca - ‬2 min walk

About this property

Eleven By Bfh

Eleven By Bfh features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi and continental breakfast daily between 7:30 AM and 11:00 AM. Also, Playa del Carmen Main Beach and Mamitas Beach are within a 15-minute walk.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 18 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 7:00 AM
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from noon - 4:00 PM
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Guests are required to contact this property by telephone, text message, or WhatsApp prior to arrival to arrange check-in.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage
  • Beach cabanas (surcharge)
  • Pool loungers

Facilities

  • 1 building/tower
  • Rooftop terrace
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Soap and shampoo
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • A damage deposit of USD 56 will be collected before check-in

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from 11 March 2025 to 10 March 2027 (dates subject to change).

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
Mobile payment options include: PayPal.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Eleven by BFH Hotel
Eleven by BFH Playa del Carmen
Eleven by BFH Hotel Playa del Carmen

Frequently asked questions

Is Eleven By Bfh currently open?

This property is closed from 11 March 2025 to 10 March 2027 (dates subject to change).

Does Eleven By Bfh offer free cancellation for a full refund?

Yes, Eleven By Bfh does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Eleven By Bfh?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Eleven By Bfh?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Eleven By Bfh?

Sorry, there's no on-site parking at Eleven By Bfh.

What are the check-in and check-out times at Eleven By Bfh?

Check-in start time: 3:00 PM; check-in end time: 7:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Eleven By Bfh?

No, this hotel doesn't have a casino, but Riviera Gran Casino (10-min walk) is nearby.

What is there to do at Eleven By Bfh and nearby?

Eleven By Bfh has an outdoor pool and beach cabanas.

Does Eleven By Bfh have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Eleven By Bfh like?

Eleven By Bfh is in Gonzalo Guerrero, a short 8-minute walk from Quinta Avenida and 14 minutes' walk from Playa del Carmen Main Beach.

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Eleven By Bfh Reviews

Reviews

6.8

Good

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Service staff
Shower
Location

Reviews

10/10 Exceptional

It was a nice property
Jose, 7-night trip

10/10 Exceptional

Good location, convenient
RAUL, 4-night trip

4/10 Fair

It’s not a hotel it’s considered an Airbnb nothing like the pictures. Listed as 3.5 stars it’s a 2
Claudia, 5-night trip

8/10 Very good

Very friendly great price
Andrew, 1-night trip

4/10 Fair

Don't do it

Staff was friendly...that's all
Rob, 7-night trip

8/10 Very good

Perfect except the shower isn't strong enough and cold. Thank you :)
Sarah, 8-night trip

4/10 Fair

It was terrible to find the hotel eleven because they had no nor a name on the building and the doors looked and no one knows where it is around the area that makes it a terrible place to Be
Pedro, 1-night trip

6/10 Good

The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes.
Sean, 2-night trip

10/10 Exceptional

Bien, solo los baños están muy chicos y los cristales están casi a punto de caerse
BAISHENG, 1-night trip

2/10 Poor

no regreso a ese hotel

no vuelvo!!!
armando, 1-night trip

8/10 Very good

El personal es muy amable, la habitación es de lo más básica para pasarla bien Pero la limpieza cuando llegamos si dejo de que desear, los vidrios del baño y espejos estaban muy sucios y el baño es muy pequeño
STEPHANY ROCIO, 5-night trip

6/10 Good

Maritza me atendió súper bien, me dió todas las indicaciones necesarias del lugar, solo que en los 4 días que estuve no fueron a limpiar y no me hubo cambio de blancos y el control del clima no funcionaba muy bien
Julio César, 2-night trip

4/10 Fair

Victor, 1-night trip

6/10 Good

Daniela Jimenez, 5-night trip

4/10 Fair

Eu sou a pessoa que sempre acha que os comentários ruins dos hoteis são exageros ,porém a realidade do Hotel Elevem é pior do que está escrito nos comentários , lugar sujo, chuveiro não esquenta e com pouca vazão de água , atendimento péssimo e me recusei andar 4 quadras pra tomar um café da manhã péssimo , o que me ocasionou um gasto extra . Não voltaria e não recomendo estragar suas férias em um lugar tão ruim .
Juliana Venancio, 5-night trip

8/10 Very good

Muy bonito y comodo para el viaje
Laura sugey Ibarra, 4-night trip

10/10 Exceptional

Liranys, 2-night trip

10/10 Exceptional

Great time
Orlando, 4-night trip

10/10 Exceptional

Barry, 1-night trip

10/10 Exceptional

Indigentes en la banqueta
ALBERTO, 1-night trip

10/10 Exceptional

Christopher M, 1-night trip

8/10 Very good

De las dos noches que estuvimos un día completo no hubo agua caliente. La alberca y vista son bonitas
Christian, 2-night trip

10/10 Exceptional

Excelente estadía

Muy padre experiencia, muy cómoda estancia y amabilidad de la anfitriona
Edna, 2-night trip

8/10 Very good

EL CUERTO DEL HOTEL ES MUY COMODO, LIMPIO, AMPLIO,

EL HOTEL ESTA BIEN, ES COMODO, CUMPLE LO OFRECIDO, SOLO TIENE EL PROBLEMA DE ESTACIONAMIENTO QUE OFRECE, YA QUE NO EXISTE DENTRO DEL HOTEL
LORENZO FILIBERTO, 1-night trip

2/10 Poor

Nadie me recibió a la llegada del hotel. Estaba cerrado.