This would have to be the worst hotel I've ever stayed in. The 2 rooms we booked for 2 nights were not the rooms that were allocated to us. We were allocated rooms that would normally fit a single bed. Our rooms had a queen bed shoved up against a wall with only one table lamp attached to a desk area and no bedside tables. When we spoke to the receptionist, Laura, to discuss our concerns about the rooms we had booked, we were met with a very defensive and aggressive response from her advising us that the rooms were in their category and that we needed to do better research because the rooms advertised on Expedia were not their rooms. When I checked the hotel's website the rooms we booked were the same as the rooms advertised on the Expedia website. Laura's excuse for putting us in these youth hostel, dorm style rooms was that it was the same category. We're we eventually moved to a room consistent with the advertised room, and our booking, for our second night but they could not or would not move the other couple we were travelling with. This hotel is deceitful, untrustworthy and I would not recommend staying at this hotel under any circumstances. The treatment we received ruined our Zurich experience.
