This was my first staycation in NYC, and unfortunately, it turned into a nightmare. The hotel experience was subpar from the start; the hot water only worked after running for a staggering 45 minutes, and the room remained cold due to a broken thermostat. With only one out of the fifteen elevators functioning, it was a daunting task to get from the ninth floor to the lobby, often packed with frustrated guests. After requesting a move to the third floor, I was disappointed to find that the hot water issue persisted, and the room still lacked heat. When I called to inquire about the situation, I was told to simply wait longer for the water to warm up. To make matters worse, I was charged an additional $100, which felt utterly unjustified given the circumstances. This experience was far from what I expected, especially since I’ve never encountered such problems in other NYC hotels. It felt like a blatant disregard for guest comfort and safety, and I wouldn't recommend this hotel to anyone.