6/10 Bagus
7 Jan 2026
I am writing to share my disappointment following my recent stay. Unfortunately, several aspects of the experience fell well below the standard I expect—particularly as a Platinum member.
We booked two rooms, and one of them was extremely small. My sister‑in‑law could barely move around the bed due to the lack of space, and the bathroom was also far too small to be considered adequate. This made the stay uncomfortable from the outset.
I also raised the possibility of an upgrade, which is a benefit of my membership. However, I was repeatedly pushed back, and only three days later was I finally offered an upgrade—by which point it was no longer useful. This felt dismissive and inconsistent with the loyalty benefits I’m accustomed to.
Additionally, when requesting a late checkout—another Platinum perk—I was only granted one extra hour. This created a very awkward and rushed departure, which again didn’t align with the service level expected for elite members.
Finally, the breakfast service was disappointing. Several of the servers were noticeably rude, which added to the overall frustration during the stay.
I value this brand and have always chosen it for reliability and service, which is why this experience was particularly disheartening. I would appreciate it if you could review these issues and let me know how they will be addressed to ensure future stays meet the expected standard.
Andrew
Andrew, perjalanan keluarga 7 malam
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