We had a mixed experience at Holiday Inn Express Wall Street.
Our first night was good. The front desk staff at check-in was polite and helpful, and the breakfast the following morning was good and well organized.
However, during the night, at approximately 2:00 a.m., while we were asleep, an unknown person opened our hotel room door. This was extremely frightening and represents a serious security failure.
When we contacted the front desk, we were told it was another guest who “got confused,” which does not explain how someone else was able to access our room. Due to this incident, we no longer felt safe and made the decision to check out immediately, forfeiting our second night.
While some aspects of the stay were positive, guest safety is fundamental, and this incident overshadowed everything else. Unfortunately, we would not stay here again.