We had asked via email for a first floor room as my husband is on oxygen. The response was , “thank you for letting us know” as there were no elevators. When we were told that the first floor was up 2 flights of stairs. When I asked I was told that was the first floor. When we got to the room, the carpet was old and stained, the window was open with no screen and the fan was on, and the roomed wreaked of cat urine. When I told the manager all she could say was, “ there have been no cats in that room.” My sister and family all agreed the odor was very unpleasant and smelled like cat urine. The bed was hard with very thin cheap pillows. The breakfast was wonderful, with pastries and English breakfast and the server was very nice. Location was close to buses and transportation. I would not stay there again.