Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North

Room very restricted with few amenities.

Our checkin and out was smooth, the staff quite helpful & courteous. Only that our room's sink in Room 909 the pipe needs plumbing the water was extremely slow in subsiding. We had to different stays, the second stay was on the same floor but direct opposite room and we did not have this problem. I'd recommend this Hilton to all my friends. I enjoyed my stay here, especially that I wanted to visit the market which is directly behind the hotel to get fruits!!!

Nice location, quiet tired looking room and mattress wasn’t great.

We booked 2 hotel rooms for 3 people each on hotels.com but when we arrived at the hilton north, they claimed they weren’t told how many guests were staying and gave one large bed per room and refuse to provide an extra single bed unless we paid extra. The Asian lady manager on shift was rude and abrupt. I’ve never experience such rude customer service at any hotel and I wouldn’t never have expected it at a Hilton branch hotel. We had a 17 year old sleeping next to her parents! The rest of the staff were very polite and courteous in particular the room servicers. Management could maybe learn a lesson from their staff! In the end we had to contact hotels.com who contacted the manager at the hotel for us and managed to sort out an extra bed.

Overall is ok, although reception told me to rate 10 for the hotel. I will give full score if hotel provides free parking for guests.