6/10
The hotel grounds are lovely, and the view of the (albeit very shallow) section of beach and sea is nice when the sun is out. We liked the proximity to the beach and fuego from our room.
However, £700 per person for 4 nights did not reflect the hotel. The rooms are tired, the sun loungers, beanbags etc were all stained,ripped ,bleached. One pool was closed entirely. The service at times was odd.
We’d often sit for a long time waiting for menus at lunch, even though there were so many staff around. The food was just ok at fuego. The breakfast had little vegan options, although the staff were lovely & a nice view over the pool. The other a la carte restaurant we tried only once and the food was bad. The hummus was like soup and with no bread? A confused menu.
There were no updates/info on the activities (could never find the staff) the concierge never responded on the WhatsApp. We’d go in person to the desk and they were never there. At our 5am checkout we were asked to walk back to the room to get the 2nd plastic key card before they’d let us leave. Once in the cab the security demanded we show a receipt before he’d let us leave, even tho he’d just watched us check out?
Could be lovely but needs some serious overhaul with modernisation of the rooms and some injection of initiative to some of the service. Overpriced for a place that reflects a tired 3*.
Roberto at dinner, blonde lady at breakfast/lunch & taller/bald beach service waiter all wonderful & worked v hard.
Krystal
Perjalanan 4 malam