2/10
As someone who travels frequently for both work and leisure, I was very disappointed with my recent stay at this hotel. I’ve experienced far better service at 2-star hotels.
I have food allergies and made this clear to the staff. Still, my breakfast had to be sent back four times. On the fifth attempt, I ate some eggs that looked fully cooked, but I became seriously ill shortly afterwards. This ruined my final day in London, and I had to cancel all my plans.
What shocked me most was how little they seemed to care. The restaurant staff showed no real concern for my allergy, and I was left with the clear impression that they simply didn’t take it seriously. This kind of attitude isn’t just disappointing - it’s dangerous.
I never received the juice or coffee I ordered, and the receptionist appeared completely indifferent when I raised my concerns. Allergies are not a lifestyle choice. They’re medical conditions and must be treated as such.
It felt like no one was paying attention. I gave the same clear instructions each time. This has never been an issue at other hotels where staff were careful and accommodating.
The hotel also lacked basic facilities for EU travellers: no suitable plug sockets, and the USB ports weren’t compatible with USB-C. I couldn’t charge my phone during my stay.
Despite everything, I received no refund or compensation. I regret spending £350 and I will not be staying here again, and I cannot in good conscience recommend this hotel to others.
Sunniva
Perjalanan 1 malam
