6/10 Bagus
20 Januari 2023
I booked 1 bedroom family suite and they gave me a studio.
I am not happy for not getting what I paid.
After I spoke to the The front desk, she told me that the room that I booked from Expedia was a studio and that’s what they gave me.
She was very short and just want to ended the conversation by telling me to call them again if I still have a problem without tried to find the issues or trying to resolve the issues.
After my check in review submitted. Apparently the owner of the facility trying to spoke to my brother whom I booked the room for regarding my review.
I traveled at least 4 times a year domestic and internationally mostly booked my hotel through the Expedia. Year’s been using the Expedia, this is only 2nd times that I have an issues with the hotel that I booked.
Beside issues with the room, I think they were happy with their stays.
ruth
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