Because it was New Years, naturally the hotel was fully booked. While I am certain the staff did their best to accommodate all guests, but some services did not meet my expectations. Overall I would say my family had a nice stay. My kids had a pretty good time. However, if I may nitpick, what prevented me personally from having a great stay were several things: it took almost 90 minutes for my dinner to arrive through room service (I had to call 5 times at least), the shower head in the room was missing and everyone seemed baffled and took some time to actually provide me with another shower head.
But, that being said, the hotel was actually in good shape. the beds were very comfortable, and I really liked the cookies they gave me during check-in. Will I stay at this hotel again? Yes, but maybe not when its a public holiday or when it may be completely fully booked.