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Hotel East 21 Tokyo

4.0 star property
Hotel with 4 restaurants, near Kiyosumi Garden

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel East 21 Tokyo

Seasonal outdoor pool
[Non-Smoking] Concept Room (Tokyo Skytree View) | Down duvets, desk, blackout curtains, iron/ironing board
Exterior
Combined shower/bathtub, free toiletries, hair dryer, slippers
Chapel

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Breakfast available
  • Free train station drop-off
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • 7 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The price is Rp1.483.397
Rp1.794.886 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for [Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 35 sq m
  • Sleeps 6
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for [Non-Smoking] Single Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Single Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for [Non-Smoking] Double Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Double Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Wide Single (19.5spm/ For 2 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Wide Single (19.5spm/ For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for [Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for [Non-Smoking] Suite (City View)

[Non-Smoking] Suite (City View) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Suite (City View)

Highlights

Air conditioning
Fridge
TV
Down duvet
Separate bedroom
Blackout curtains
Toilet with electronic bidet
Shower/bath combination
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

Highlights

Air conditioning
Fridge
TV
Down duvet
Separate bedroom
Blackout curtains
Toilet with electronic bidet
Shower/bath combination
  • 54 sq m
  • City view
  • Sleeps 4
  • 4 Single Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 42 sq m
  • Sleeps 6
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for [Non-Smoking] Concept Room (Tokyo Skytree View)

[Non-Smoking] Concept Room (Tokyo Skytree View) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Concept Room (Tokyo Skytree View)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Double Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Double Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Business Single Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Business Single Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for [Non-Smoking] Wide Single Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Wide Single Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 19.5 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for [Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for [Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 31 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for [Non-Smoking] Standard Twin Room (Single Use)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Standard Twin Room (Single Use)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for [Non-Smoking] Twin Room

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Twin Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Single Futons

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 3
  • 3 Single Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (For 2 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Deluxe Double Room (Single Use)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Double Room (Single Use)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 1
  • 1 Single Bed

View all photos for [Non-Smoking] Deluxe Twin Room (For 2 People)

[Non-Smoking] Deluxe Twin Room (For 2 People) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Twin Room (For 2 People)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Single Beds

View all photos for [Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
  • 27 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People) | Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
  • Sleeps 3
  • 2 Single Beds

View all photos for [Non-Smoking] Standard Double (Single Use)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Standard Double (Single Use)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

Down duvets, desk, blackout curtains, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
Shower/bath combination
  • Sleeps 5
  • 2 Single Beds

Similar properties

Bar (on property)

Hotel Metropolitan Edmont Tokyo

Parking available
Free WiFi
Restaurant
Air conditioning
9.4 out of 10, Exceptional, (2280)
The price is Rp1.967.298
Rp2.445.353 total
includes taxes & fees
2 Dec - 3 Dec
Hotel Metropolitan Edmont Tokyo
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About the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016

What's nearby

  • KidZania Tokyo - 4 min drive - 4.3 km
  • Tokyo Skytree - 5 min drive - 4.4 km
  • Sensoji Temple - 6 min drive - 5.8 km
  • Tokyo Imperial Palace - 6 min drive - 6.5 km
  • Tokyo Disneyland® - 12 min drive - 10.6 km

Getting around

  • Tokyo (HND-Haneda) - 27 min drive
  • Kinshicho Station - 3 min drive
  • Etchujima Station - 3 min drive
  • Kameido Station - 3 min drive
  • Toyocho Station - 7 min walk
  • Kiba Station - 14 min walk
  • Sumiyoshi Station - 20 min walk
  • Airport shuttle (surcharge)
  • Free train station drop-off

Restaurants

  • ‪サイゼリヤ - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪カクテルラウンジ パノラマ - ‬2 min walk
  • ‪すき家 - ‬5 min walk
  • ‪ゆで太郎東陽5丁目店 - ‬4 min walk

About this property

Hotel East 21 Tokyo

When you stay at Hotel East 21 Tokyo, you'll be within a 10-minute drive of Tokyo Skytree and Sensoji Temple. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Brasserie Harmony, one of 4 restaurants, which serves French cuisine and is open for breakfast, lunch and dinner. Also, Tokyo Imperial Palace and Tokyo Big Sight are within a short drive. Fellow travellers like that it's only a short walk to public transportation: Toyocho Station is 7 minutes away and Kiba Station is 14 minutes.

Languages

English, Japanese

At a glance

Hotel size

  • 394 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
  • This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
  • Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
  • Children under 3 years old are not permitted in the seasonal outdoor garden pool.
  • Meals are not included in the room rate for children ages 6 and younger included in the reservation.
  • Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (aged 6 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • On-site self-parking (JPY 1500 per night; includes in/out privileges)

Transfers

  • Airport shuttle from 8:00 AM to 4:00 PM*
  • Free train station drop-off from 7:00 AM to noon

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Working away

  • 7 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping

Special features

Dining

Brasserie Harmony – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
Toen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Sazanka – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Kiba Teppanyaki – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Un Bakery Shop – This café only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 3050 for adults and JPY 1500 for children
  • Airport shuttle service is offered for an extra charge of JPY 1100 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 6 and 12 costs JPY 550 (one-way)

Parking

  • Self-parking costs JPY 1500 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access is available for an extra charge of JPY 9000 per day
  • Pool access available from noon to 9:00 PM
  • The seasonal pool is open from July to September
  • Guests under 18 years old are not allowed in the fitness facility

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Guests with tattoos are not able to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The outdoor pool hours are noon to 9 PM from June 29-July 12 and September 2-30, and 10 AM-9 PM from July 13-September 1, 2024. The pool is closed 4-5 PM daily for maintenance.
Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

Also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Frequently asked questions

Does Hotel East 21 Tokyo offer free cancellation for a full refund?
Yes, Hotel East 21 Tokyo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel East 21 Tokyo?
Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 9:00 PM.
Are pets allowed at Hotel East 21 Tokyo?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel East 21 Tokyo?
Yes. Self-parking costs JPY 1500 per night.
Is an airport shuttle service offered by Hotel East 21 Tokyo?
Yes, an airport shuttle is available from 8:00 AM to 4:00 PM at scheduled times. The charge is JPY 1100 per person one-way.
What are the check-in and check-out times at Hotel East 21 Tokyo?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Hotel East 21 Tokyo and nearby?
Hotel East 21 Tokyo has a seasonal outdoor pool.
Are there restaurants at or near Hotel East 21 Tokyo?
Yes, there are 4 on-site restaurants, featuring French cuisine.
What's the area around Hotel East 21 Tokyo like?
Hotel East 21 Tokyo is in Koto, a short 7-minute walk from Toyocho Station. The local area is considered walkable, as well as being good for public transport.

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Good price for 4 star hotel, well located
Family trip, last night in Japan. Hotel well located on top of podium with supermarkets, restaurants, cafes, all the services that you might need. Hotel is old, you can see its former grandeur in the fittings and finishing etc. It is clean and well maintained tho. Limo bus pickup for Narita and Haneda airports from doorstep. Only negative was the grumpy and rude female staff at check in counter on 20/11/24 at around 1930h. She snatched the passports from my hand, snapped short replies, showed a most unpleasant unsmiling face thru the 5 min check in process. In 10 days of our Japan holiday, she was the only rude and rough person we encountered. Suggest hotel counsel and retrain the person.
SengChong, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tomoko, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

david, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Nevin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night family trip
Verified Hotels.com guest review

6/10 Good

Iztok, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christele, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel! Staff very accommodating!
Maritza, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

WALTER, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

6/10 Good

I originally picked this location specifically because i needed airport shuttle which it clearly says it provides. I book the reservation reach out numerous times to set up transfers to and from the airports and nobody will respond. I had to have my husband make an international phone call from texas to Japan and ask them to please look at my messages. They then tell him to tell me to catch the bus!!! Im so confused and annoyed why would i catch the bus!!! Still after the phone call nobody answers my message. Hotels.com has now called them 3 times trying to figure out what is going on. In the end o had get off mt 12hr flight wait 2hrs to catch a bus that put me in a complete bind on time. Needless to say it was a nightmare for me. The hotel itself was great. The information and what i expected was not!!!
Angi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Well located with a free shuttle to Disney World. Pool price and restrictions are atrocious but optional.
Vishal, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good facilities very helpfull staff from cleaner to front desk. One of the best place ive ever had. Thank you till next time i probably comeback in this hotel.
Emarita, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Corazon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

JIAJIE, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Reza, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The room was clean and comfortable. The hotel staff were very helpful. They have a free shuttle to and from Disney and an airport shuttle can be arranged (for a reasonable fee). There are a few restaurants nearby and the train station is a reasonable walk. We did not use the pool - when we had booked this hotel we did not realize there was a fee to use it. When we learned how much the fee was, we decided it was not worth the money (as it was about 700yen per person per day).
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful pool however didn’t like the daily fee for guests to be able to use it. Staff was extremely friendly and helpful. Restaurant options were amazing. It's not in a general heavy tourist area which made it very nice.
Thomas L, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Pool is absolutely amazing, but it does cost extra to use. Metro is a 10 minute walk away, which is a little annoying.
Jack, 11-night romance trip
Verified Expedia guest review

10/10 Exceptional

I really like the property. Staff was very friendly . Easy to walk to the train station. Taxis are pricey feom this location
Amber, 4-night family trip
Verified Expedia guest review

6/10 Good

Overall a good hotel, but not great. The facilities are well kept, except for the carpets that have seen better days, but not a deal breaker, they were clean. The room was bigger than the average room size by Tokyo standards but not huge. There are restaurants and convinience stores within the property making it easy to find a place to eat. Getting around is great. They are at a walking distance from the subway, plus they have a free shuttle that takes you there as well and runs several times a day. There is also an airport shuttle to Haneda, our cost was $21 USD for 3 people, a great deal compared to ~$100 that a taxi would have cost. What's no so great: - Breakfast buffet was average at best, and it gets really busy, one day we almost couldn't get in (on a weekday). - Customer service is poor, well mannered but not very friendly. - The AC did not work properly. The staff stated that it was not an issue with my room only but on other rooms as well. The solution they provided was a standing fan for the room. - The worst experience was with the pool, the main reason why we booked at this hotel. It is not included in the price, around 7,000~9000 yen per person (per day) depending of the day of the week, and if you leave you can't re-entry. Also, you can only stay until 4 pm, when they kick you out for maintenance. They have a night time session for adults only, but you'll have to pay again if you want to go back in. We tried to reason with the staff and manager to no avail.
Gaston, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Breakfast buffet is good!
Anling, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 2-night trip
Verified Expedia guest review

6/10 Good

Iris, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Shobhit, 2-night trip
Verified Orbitz guest review