Twice it happened that I came back to my room after spending the day out and the door was open, not unlocked, OPEN. Staff was friendly and helpful, said it was maintenance people which is OK, but al least close my door! Cleanliness is bad, plates and glasses in our apartment were USED, not just dirty. They should have cleaned and charged the previous guest, it's not my problem. I found used socks from previous guest, dust over skirting boards. Microwave was all rusty, bathroom extractor didn't work. Again, staff was great and helpful, they listened to my complaint about my room door being left open but the overall experience was very poor.