Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

I booked and prepaid a 2 Bedroom Premier Suite (Queen+Twin) at Dorsett Residence on 11 March for my stay on 15-17 June (2 nights). Vivian (front desk at Dorsett Hotel) processed our check-in. Upon entering our Suite, found out that we were given a Queen+Single Suite. I rang the front desk and was told that the Suite that I had booked was fully booked. It was ridiculous and poorly managed reservation system! And Vivian did not tell us this during the check-in. I was given 2 options; either accept an extra bed in the living room (the Single Room can only fit 1 single bed) or transfer to a King Suite connecting to a Twin Room at Dorsett Hotel. The manager (a Malay guy) assured that it is an upgraded deal as King Suite (RM500+) and Twin Room (RM300+) is more expensive than the 2BR Premier Suite. The King Suite is very old, torn and stained sofa, torn shower screen rubber and both rooms have horrible view (facing the dump site/ pond). It was an utter disappointment! We had to queue for a table for breakfast on both days and the breakfast area is very chaotic, no refill of food from 10am though breakfast is till 10.30. The swimming pool and gym are boring and the carpark is very narrow especially the turning point. We were very disappointed as we never get the chance to stay at the 2BR Premier Suite with nice pool overlooking the twin tower, gym and updated rooms though we booked and prepaid 3 months earlier. I will not stay or recommend Dorsett Hotel KL to anyone.

Great stay at the Dorsett Residences. The 2br apartment was spacious and clean. The pool on level 30 was amazing. The view of the towers and city was breathtaking. A short walk to Pavilion. Would definitely stay again.

The hotel is ideally located. A covered walkway links Pavillion to KLCC and this is only a 15 minute walk. The are around the residences has plenty of restaurants and the best shopping mall in Kuala Lumpur in The Pavillion. Easy to walk around - wide pavements. The train links are superb providing easy access to other neighbourhoods. The room was spacious with great views across the city. The kitchen was lacking in all utensils which we found a little annoying as we bought food in for the first evening and could not cut anything and ended up using our fingers. All the facilities are there for you and the washing machine is an added bonus should you be staying as part of a tour of Malaysia. The pool has the most amazing view and worth popping up at sunset. We took the breakfast - the hotel was booked to bursting as it was Chinese New Year and they were struggling to cope. A second floor was added to ease the burden but the service was lacking and the food choices was just basic. We only went for the first 2 mornings and for the rest of the stay we ate out. I am sure this was just due the celebrations in the city and they will adapt for next year.

Place is well maintained with good breakfast but the room scent choice is unpopular, smells sourish. Should change to common scents like lavender or rose.

The hotel was nice. There are two buildings that are separated by ~30 meters. So depending on which building you were in, you would have to walk outside to go to the restaurant and front desk.