4/10 Lumayan
2 Maret 2025
Unfriendly Service
I recently stayed at SB Glow Hotel, and unfortunately, my experience was quite disappointing. Upon arrival, Sara and the other women at reception were really rude to British guests. They didn’t provide any information on what to do in the area, how transport works, or what’s included in breakfast. They seemed frustrated with our questions and were quite passive-aggressive.
The toilet door was broken and needed to be fixed, and there were stains on the ceiling, which was really unappealing. I asked if there were any upgrade options for our room, but nothing was offered. We didn’t even get a nice view, even though the hotel wasn’t that busy. They could have easily given us a better view of the street.
They also didn’t ask if we wanted a wake-up call for our flight or how we were enjoying the hotel. There was no explanation about the rooftop or other amenities, and not a single smile from the staff. It’s really confusing for a highly rated and expensive hotel to have such poor service. For the amount of money we paid, we expected much better treatment. Overall, I was not happy with how we were treated!
Zainab
Zainab, perjalanan 3 malam
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