4/10
I had already wrote no review with Hampton…However I will Absolutely right one here too… This was a surprise trip for my husband‘s 40th birthday. Not only did it take a lot to get the time off, but it was a 3 hour drive and almost $700 for 2 nights. Having said that…
When we arrived Friday July 11 around 4pm. We stayed at the Hampton Inn in Niagara Falls, New York. When I arrived, there was no one at the desk so I patiently waited. A few minutes later, a woman came out from the back office. She immediately looked at me like she was annoyed that I was standing there. She did not have a friendly smile and just seems super inconvenienced. I gave her my name. She told me she could not find me. I told her that I did book it through Hotels.com. She still cannot find my name in the system and was super annoyed that I even booked the third-party. I showed her my reservation and then she proceeded to reprimand me that I told her my wrong name… I’m 42 years old. I’m pretty sure I know my own name, for some reason, Hotels.com put my last name under a single instead of Smith so that’s why she couldn’t find me. But she made sure to let me know that was my fault. She also proceeded to argue with me that The reservation was under Expedia… I showed her the proof that it was under her Hotels.com, and she still argued with me. Eventually found my name, then she said to “ Breakfast is from 6 to 10 here’s your card” I asked her what my room number was and she told me to quote “look at the card!
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