Hotel Silken Torre Garden

Staff was very friendly and helpful. The rooms were spacious and clean. The lower rating is reflective of a couple factors 1) walls are very thin. Each morning I would hear my neighbor alarm clock, arguments and when they smoked it was as if I was in the room with them. I had to place a towel at the bottom of my door to try to keep the smell from coming in. I was in a non smoking room. 2) Billing is weird. Before I checked in they billed me for the first night. I understand that they need to validate my card, however other hotels have figured out to do that and not charge the first night. The real annoyance was when I came back to my room to find that my keys did not work. I went down to reception and they said yep we turn your keys off if your total charges will be more than a set amount. Wow. They could have called or explained at checkin this policy rather than turning off my key and I would have gladly paid as I did in order to get my keys turned back on. Very poor customer service. This is an ok place for a one or two day stay. I won’t be returning.

We stayed only for one night but would come back again.

Very helpful staff. Room was large and was clean.

We booked this hotel 2 times because we really liked it. Rooms are very spacious and well kept. We had a car and parking was no problem on the street although they also have a garage. We took the metro into Madrid and the station is only 200 meters away. The Las Rosas shopping mall is also 200 meters away and has a big Carrefour and many places to eat. The breakfast was very good with a good variety. The people at the front desk were always very helpful and printed some tickets for us. I highly recommend this hotel.

The hotel meet our needs and wants to 1 night stay to go to the airport.

plenty of free street parking available or can pay garage for 10-11 euros. Hotel perfectly situated, near restaurants, room was nice and large for 3 adults. Overall great experience, stayed 1 night on 4th floor, has large elevators. Recommend.

Only one night, and I already arrived late, but room was very clean and tidy

we booked through hotels.com including free breakfast and free parking and internet, the hotel want to charge us for the parking and the breakfast... we paid $75.33 for all this and the normal daily charges are less than $50.00

We had an amazing experience. The room was very comfortable. There is a restaurant on the premises, and there are little shops and restaurants next door to this hotel. It is located very close to line 2 of the Madrid Subway, which takes you right to a place where you can take a tour. The tickets can be bought right at the hotel. The personnel was outstanding.

Hotel was nice and roomy. It’s far from the city center but metro is close and inexpensive. Only a couple of choices of restaurants nearby. Our view from our room was great of Barcelona.