We stayed three nights and the hotel is overal OK including the hospitality of the staff. Location is great, near the mural streets of Penang, foodies and Komtar mall. On the second night i was biten by the beg bugs on my both hands and fingers. I told the reception but without telling us upfront, they suddenly cleaned up the room and sprayed insectiside, When we came back, we found out our room was upside down. Then i called the reception, they came upstair to 5th floor and helped us to relocate the room to 4th floor for only one night before check out on the next day. It was really troubling to move our luggages and our scattered stuff in the room. Anyway, the receptionists were friendly and the rooms are equipped with safe deposit box, fridge and electric kettle, wifi is good, many international channel provided.No phone inside the room, but they provide one line in every floor.