2/10 Buruk
5 Jun 2025
We did not end up staying there. It was absolutely not what we expected. We arrived and our room was not ready although I had received confirmation it was. Either way it was passed Check In Time (3pm / 1500). The woman I spoke to was completely unhelpful and kept telling me I was wrong and even tried to hang up. The cleaning crew and Hugo (tech) were the only helpful ones. Then the TV was not working, which i was going to be ok with but then the air was not working & they made me pay day 1 because I couldn't prove it said there was air. I was with a 1 year old and we absolutely could not stay. I am still waiting on my refund. Absolutely do not recommend.
Jaclyn
Jaclyn, perjalanan keluarga 3 malam
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