4/10 Lumayan
6 September 2024
Disappointed and don't recommend
The girl on reception charged tourist tax for our 15 year old, when we questioned it, the receptionist laughed and said she was an adult. Everywhere online states 18+. We queried it with the officials who said we can apply for a refund. But I'm annoyed that we were charged in the first place when we had her passport showing she was only 15. There was only one staff member for breakfast, they were unable to keep up with replacing the food for everyone. Crepes very dry and old and tastes like cardboard. Coffee was terrible. Yogurt pots and brioche was good.
Bathroom door had a large gap so no privacy in the bathroom. Shower had no door or screen or curtain and screen that was there was not long enough from the shower head and water went all over the floor every time we showered. Cardboard cups in the bathroom had been used and had dried stuff at the bottom of the inside of the cup. Gross!! I threw the cups in the bin but when housekeeping came they did not replace them.
While we were out we left a key on the slot to keep power to charge two devices. All the lights and air-conditioning and everythubg else was turned off in the room except an electric toothbrush that was charging and a phone also charging. Housekeeping came and took the key so our devices never charged. And we had to go to reception to get a new key and girl on reception although she did give a new card, wasn’t at all apologetic that housekeeping had taken the room key.
William
William, perjalanan keluarga 2 malam
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